Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

suddenly can't send email time warner internet

  • 3 replies
  • 3 have this problem
  • 2 views
  • Last reply by Toad-Hall

Unktv
Unktv
more options

Time Warner Downey, CA. did something last week and I can no longer send email. They couldn't help so they blamed Thunderbird. Tried to let Thunderbird do an auto config with same results. All my messages and contacts are in Thunderbird and need to get it running soon. Can you help, urgent issue. At work now, not in front of home computer. Thanks

John

Time Warner Downey, CA. did something last week and I can no longer send email. They couldn't help so they blamed Thunderbird. Tried to let Thunderbird do an auto config with same results. All my messages and contacts are in Thunderbird and need to get it running soon. Can you help, urgent issue. At work now, not in front of home computer. Thanks John

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

https://support.mozilla.org/en-US/kb/cannot-send-messages

Unktv
Unktv Question owner
more options

This problem occurred overnight, 45 minutes with Time Warner could not fix it so they blamed Thunderbird. Thunderbird autoconfig did not work either They are changing something at TW they said.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

They are changing something at TW they said.

perhaps it would be useful for you to know what they are talking about.

As you are able to receive emails you must be using the correct incoming server settings.

What settings are you using now?

In Thunderbird:

  • Help > Troubleshooting Information
  • click on 'copy text to clipboard'
  • paste info into this question.
  • remove all font and printer info

specify which mail account has the issue.