Troubleshooting

Discover solutions for common issues and explore best practices to diagnose and resolve problems.

Why do I get an error when I try to upgrade my subscription?

Users who purchased a subscription from the Apple Store or Google Play Store will receive an error message when attempting to upgrade their subscription from the website. This article explains what the error means and how to fix it.

Firefox Relay, Mozilla VPN Firefox Relay, Mozilla VPN Last updated: 11/16/2022

How to obtain the Mozilla VPN Logs

When troubleshooting issues with Mozilla VPN, our engineers can ask for logs. These don't contain any personal information, but give hints about the issue.

Mozilla VPN Mozilla VPN Last updated: 3 weeks ago

How do I reset Mozilla VPN?

This article explains how to clear Mozilla VPN app data from your device.

Mozilla VPN Mozilla VPN Last updated: 1 week, 1 day ago

Enable or disable Local Network Access on iOS

LAN Bypass allows you to control whether or not your device can access devices on the local network while the VPN is on. Examples of these can be your network printer, your smart TV, AirDrop and CarPlay.

Mozilla VPN Mozilla VPN Created: 05/08/2024
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