Troubleshooting
Discover solutions for common issues and explore best practices to diagnose and resolve problems.
Why do I get an error when I try to upgrade my subscription?
Users who purchased a subscription from the Apple Store or Google Play Store will receive an error message when attempting to upgrade their subscription from the website. This article explains what the error means and how to fix it.
Last updated: 11/16/2022
Mozilla VPN won’t connect or keeps disconnecting - How to fix
What to do if Mozilla VPN disconnects or turns off after being activated, or if websites fail to load even though Mozilla VPN is connected.
Last updated: 3 weeks, 4 days ago
How do I uninstall Mozilla VPN?
This article describes the steps to uninstall Mozilla VPN from your device.
Last updated: 08/07/2023
How to obtain the Mozilla VPN Logs
When troubleshooting issues with Mozilla VPN, our engineers can ask for logs. These don't contain any personal information, but give hints about the issue.
Last updated: 3 weeks, 4 days ago
Fritz!box isn't working when Mozilla VPN is on
Fritz!box is blocked when Mozilla VPN is on.
Last updated: 04/13/2022
Troubleshooting speed issues on Mozilla VPN
This article gives you a few troubleshooting tips to fix speed issues on Mozilla VPN.
Last updated: 06/14/2024
How do I reset Mozilla VPN?
This article explains how to clear Mozilla VPN app data from your device.
Last updated: 1 week, 5 days ago
The language of the websites I visit changes when I turn Mozilla VPN on - What to do
This article explains what to do if the language of the websites you visit changes when you use Mozilla VPN
Last updated: 01/10/2023
Why do I see a white screen after updating Mozilla VPN to version 2.8.3?
Some Windows users who have upgraded to Mozilla VPN version 2.8.3 are running into a white screen and are unable to access most of the features when launching the VPN. In this article, you'll find a workaround for this issue.
Last updated: 07/10/2022
Contact support from my Mozilla VPN app
This article explains how to contact support while logged into Mozilla VPN.
Last updated: 3 weeks, 3 days ago
How to delete my Mozilla account via the Mozilla VPN app on Android and iOS
Learn how to delete your Mozilla account through the Mozilla VPN app. This article will walk you through the steps you need to take.
Last updated: 05/13/2024
Enable or disable Local Network Access on iOS
LAN Bypass allows you to control whether or not your device can access devices on the local network while the VPN is on. Examples of these can be your network printer, your smart TV, AirDrop and CarPlay.
Created: 05/08/2024
