Table of Contents
In Conversocial, you'll see all kind of tags from product, platform, locale, and others. But specifically, there are only 3 type of tags that we have to pay attention to in Conversocial, especially when you are a moderator. It's good hygiene to make sure that we have at least applied these 3 kinds of tags.
Issue tags are tags that describe the type of issue. In Conversocial, it's start with "Issue:". We set up automatic rule for this type of tags, but it's always good to double check if the tag is applied appropriately.
|Use this when a user is reporting a valid/reproducible bug
|Use this when the user indicate that s/he is leaving the app/uninstalling
|Use this when a user expresses gratitude/compliment of the product/team/organization
|Use this when a user is expressing feedback instead of seeking help/support
|Use this when the user is asking a general how-to or general troubleshooting question that is not technical
|Use this when the user is only expressing rant/hateful comment without specific feedback
|Use this when the question is related to a technical aspect of the product
Component tags are tags that describe the area of the product that become problematic. We mostly automated component tags, so moderator/contributor just have to correct it if it's wrongly tagged. Find out the variety of component tags we have for mobile support below:
|Category for any inquiries related to accessibility of the product.
|Category for Mozilla account related issues
|Category for the autofill feature
|Category for any inquiries related to bookmark.
|Category for any inquiries related to cookies or cache.
|Category for any inquiries the Collections feature in Android
|Category for any inquiries related to web compatibility.
|Category for any sensitive/controversial matter. You may want to escalate this kind of conversations.
|Category for any inquiries related to crashing.
|Category for any inquiries related to browser customization fuctionality like theme, toolbar customization, etc.
|Category for any inquiries related to the download function/behavior.
|Category for any inquiries related to add-ons/extensions
|Category for any inquiries related to hang/freezing.
|Category for any inquiries related to product installation/update process.
|Category for any inquiries related to media content including images, audios, and videos.
|Category for any feature parity from Fennec to Fenix
|Category for any inquiries about app optimization
|Category for any inquiries related to passwords and about:login.
|Category for any inquiries related to performance. Usually about RAM consumption or slowness.
|Category for any inquiries related to permission (usually for mic/webcam).
|Category for any issues related to printing.
|Category for any issues related to the Private Browsing mode
|Category for any issues related to reading mode functionality
|Category for release-related issue
|Category for any inquiries related to search.
|Category for any inquiries related to privacy and security feature.
|Category for Settings related inquiries
|Category for any issues related to website breakage. Usually caused by tracking protection feature or webcompat.
|Category for any inquiries related to Sync feature
|Category for any inquiries related to tab including tab container
|Category for any feedback about app's UI/UX
|Category for any updated review
Category tags are tags that describe the specific issue of a conversation. It may have association with a product tag, issue tag, or a component tag. We don't automate category tag, so the moderator or contributor should manually add it.
Firefox for Android
Here's a list of category tags for Firefox for Android:
|Reports of a locked Firefox Account due to 2fa
|Comment about the sponsored shortcuts in Firefox for Android
|Reports about credit card autofill
|Reports about form autofill
|Reports about password autofill
|Users reporting that bookmarks disappear, mostly after the app is updated
|Request for an export feature for bookmarks
|Request for a feature to import bookmarks from another browser
|Request to improve bookmark organization (categorization, sorting, etc)
|Site breakage issue when user is using the desktop mode
|When a user compare Firefox to Brave browser
|When a user compare Firefox to Chrome browser
|When a user compare Firefox to Edge browser
|When a user compare Firefox to other browsers
|Connection issue caused by security certificate
|Comments about pocket recommendation feature in the homepage
|Reports about shortcuts feature in the Home page
|Request to open shortcut in the same tab instead of a new one
|Request the ability to set custom URL as homepage
|Request the ability to set custom download location
|Request to support add-ons for translation
|Reports about issue with Picture in Picture feature
|Request to support about:config (feature parity)
|Request to support more add-ons (feature parity)
|Request the ability to save page as PDF (feature parity)
|Request the ability to view source code (feature parity)
|Request to optimize app size
|Request to optimize data usage
|Request to optimize UI for tablet devices
|Performace problem with the app loading time (slow to perform an action)
|Performace problem related to battery consumption
|Performance problem with memory/CPU consumption
|Performace problem with loading a page
|Performace problem with page rendering
|Request native printing feature
|Concern about privacy/data collection in Firefox
|Comment about the tracking dashboard
|Rant about product direction
|Request the ability to view SSL certificate details
|Comment about search suggestion feature (Firefox Suggest)
|Request for the team to respect user's preferences/setting upon updating
|Problem with setting the app as the default browser
|Request the ability to reorder tab manually
|Problem with send tab feature not working
|Support request for ability to resize app in Samsung DeX
|Feedback about history categorization
|Comments about new tab behavior
|Request the pull down to refresh feature
|Comments about the refresh button placement
|Concern about in-app prompt that request users to rate/review the browser
|Request to support swipe gesture
|Issue about data loss after updating the app
|Concern about forcing update
|Feedback about web standard implementation
Firefox Focus for Android
Here's a list of category tags for Firefox Focus for Android:
|Request for the ability to open multiple tabs from a new tab button
|Concerns about adblocking feature
|Request for a the ability to move toolbar between above/bottom
Complete Mobile Support guidelines
Go back to the Mobile Support guidelines to continue learn about mobile support contribution.