If crashing please follow the information here and submit the bp- files as how this says to do so https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support or I can not read them See if you can find updates for your Intel(R) HD Graphics Family as they are A little old : driverDate: 10-10-2013 You can Google Intel(R) HD Graphics Family and find the download page , but you may have to know what generation chipset you are using. GPU-Z would tell you this https://www.techpowerup.com/gpuz/ Can also try : https://www.intel.com/content/www/us/en/support/detect.html I do see a few errors in the drivers. Old & corrupted Drivers cause a wide range of issues. Please keep them updated to prevent issues and you never know when Intel will stop supporting them. This could be the issue. Please let us know if this solved your issue or if need further assistance.