Showing questions tagged: Show all questions

No websites browser won't close correctlyclosed

I've hit a crazy problem: I open firefox and browse to a website. Close Firefox and then reopen and attempt any website and it just hangs. Close the browser and look at … (read more)

I've hit a crazy problem:

I open firefox and browse to a website. Close Firefox and then reopen and attempt any website and it just hangs. Close the browser and look at task manager and it's still listed - end task open again still no connection to anything. Have tried the Read Only thing in %APPDATA%\Mozilla\Firefox\Profiles\ after a restart of the PC and it stays Read-Only even when I change it. Have tried a new profile which just moves the same behaviour to a new profile ie create a new profile open the browser go to any website, close the browser and reopen and get nothing. I have repaired, uninstalled, reinstalled and I just can't get it to work unless I restart the PC everytime i want to go to a webpage! Anticipate switching to Google Chrome soon if I can't find a solution which is a shame as I have been a Mozy fan for years. Any suggestions?

Asked by robertmallett 12 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

Change default view

Currently, Firefox opens OBJ files as text. I want to send them to the Microsoft 3D Viewer which is the default application in Windows for these kinds of files. All I can… (read more)

Currently, Firefox opens OBJ files as text. I want to send them to the Microsoft 3D Viewer which is the default application in Windows for these kinds of files. All I can do right now is right click on the file, save the file, then open with the 3D Viewer. I have gone to settings/General then down to applications and I can't add any files there. (Why not?) It doesn't matter if I choose to save or open files, the OBJ file still displays as text in Firefox. How do I get Firefox to send instead of display these files as text?

Asked by price3 10 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

As soon as I launch Firefox it crashes

I would just like to know why it crashes immediately every time i try to run it, my network isn't blocking it and i still cant run it even after turning off anti virus pr… (read more)

I would just like to know why it crashes immediately every time i try to run it, my network isn't blocking it and i still cant run it even after turning off anti virus protection

Asked by TheSmall Gamer 1 day ago

Last reply by jonzn4SUSE 10 hours ago

printing bank statement

A few months ago my bank statement from wells fargo stopped showing the information. All I have are the heading and lines... no information. I was told by Wells Fargo i… (read more)

A few months ago my bank statement from wells fargo stopped showing the information. All I have are the heading and lines... no information. I was told by Wells Fargo it is a security glitch in the Firefox preferences. I was not able to find what they were referring to so I am contacting you for help. Instructions on where to find this would be greatly appreciately. It was something about unclicking encrypted security and that bothers me somewhat.

Asked by sugarpine 1 day ago

Last reply by jonzn4SUSE 1 day ago

URL bar in the bottom-left (bottom-right for me) sometimes doesn't fade in YouTube

Hello! Hope you reader are doing well. Sometimes, I'll even dare say most of the time, when I browse YouTube on Firefox and enter a video - it loads fine (currently 😢) bu… (read more)

Hello! Hope you reader are doing well. Sometimes, I'll even dare say most of the time, when I browse YouTube on Firefox and enter a video - it loads fine (currently 😢) but the thing that says what the browser is doing right now - I don't really know how it's called, sorry - keeps showing, and the only way for me to remove it when it's stuck is to refresh the page. It is a small yet annoying problem, and been persistent through Firefox's updates. Thanks for reading and helping to make Firefox the best!

Asked by Halbour 1 day ago

Last reply by cor-el 1 day ago

How do I fix this error message, The address wasn't understood Firefox doesn't know how to open this address

How do I fix this error message? The address wasn't understood Firefox doesn't know how to open this address An error occurred during a connection to www.wsj.com. You… (read more)

How do I fix this error message? The address wasn't understood Firefox doesn't know how to open this address An error occurred during a connection to www.wsj.com.

   You might need to install other software to open this address.

www.wsj.com isn't the only website where this happens. It seems random on sites. www.youtube.com, www.wellsfargo.com. It all started after the last windows update this week. my other browsers weren't affected. Firefox is my preferred browser. Help me fix this.

Asked by tbenedict 1 day ago

Last reply by cor-el 1 day ago

HTML files' extension changed during download

I'm using Firefox 126.0.1 (64-bit) in Windows 11. I needed to download two files named index.html (in different source directories) from my company's content management s… (read more)

I'm using Firefox 126.0.1 (64-bit) in Windows 11. I needed to download two files named index.html (in different source directories) from my company's content management system. Both got downloaded as index.htm. They were the right files... only the extension was changed.

I spoke to the person who maintains the content management system. They tested it and said it's not doing that, must be the browser.

That sounds fantastic to me, but I looked through the support messages here and found several about files whose extensions were changed on download; for example from .loa to .mp3. No explanations or workarounds, though.

Can anyone shed light on this?

Asked by JHSACHS 1 day ago

Last reply by cor-el 1 day ago

Account disconnected

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted an… (read more)

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted and logged in, pinned tabs were gone?! Using the created restore point did NOT restore the pinned tabs. Is there a way to recover the pinned tabs? Thanks in advance. FRANK

Asked by WhiteBimmer 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Auto-Update Setting Not Honoured

I have chosen to not auto-update the browser because it interferes with my work. The precise setting is called "Allow Firefox to" "Check for updates but let you choose to… (read more)

I have chosen to not auto-update the browser because it interferes with my work. The precise setting is called "Allow Firefox to" "Check for updates but let you choose to install them" (screenshot attached). However, this setting is not honoured. Every month, the browser auto-updates and forces a browser restart for me to continue working (screenshot attached). For 126->127, there was in fact no notification to update and the update happened automatically in the background with a restart forced upon me. What's the point of having this setting if it's not going to be honoured?

Asked by ø 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Session Lost, Session Restore not working

Windows restarted to update and all my 100s of tabs are lost (setting me back days of work!)... Firefox is set to always reopen previous tabs, but it didn't work. Recen… (read more)

Windows restarted to update and all my 100s of tabs are lost (setting me back days of work!)... Firefox is set to always reopen previous tabs, but it didn't work. Recently closed tabs/windows are blank. The Restore Session page - about:sessionrestore - doesn't restore and lists no previous windows/tabs. I went into my sessionstore-backups folder and grabbed a previous.jsonlz4 that has some data but am not sure what to do with it.

Please help! This is a devastating loss of information, as I use my tabs as a to-do list and had many in-progress projects with resources that I cannot all recover just through history.

Asked by David 2 days ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Copy Link to Highlight

There should be a feature where you can copy the link to particular text on a webpage (much like when you click on a Google result for a certain part of an article). Wher… (read more)

There should be a feature where you can copy the link to particular text on a webpage (much like when you click on a Google result for a certain part of an article). Where do I suggest features for Firefox?

Asked by Mattlexic 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Bankid and Error code BID-5000

When logging in to the online bank at DNB with Bankid, this error appears: "A communication error has occurred. We are experiencing a communication error between your br… (read more)

When logging in to the online bank at DNB with Bankid, this error appears:

"A communication error has occurred. We are experiencing a communication error between your browser and the user site. The reason may be slow internet or problems with your browser. Try again in a little while. You can also try to delete cookies and browser data in your browser or try a different browser. Error code BID-5000 Reference DXP4VKOE Date 12/06/2024"

No other browsers show this error. I've tried Edge, Chrome, Vivaldi, Brave, CC Cleaner. The error starts after version 125.0.3. Today a new version 127.0 arrived. The same error appears.

I have uninstalled the latest version and reinstalled version 125.0.3. Then no error message appears. I have deleted cookies and browser data, but the error message persists. To your info, I've tried also on other PC's and the same Firefox version, and the same errormessage appear.

I look forward to you having a solution to the problem, otherwise I will have to use browsers that do not show this error. As I prefer Firefox, I don't want to use other browsers. But if the bug can't be identified and fixed in newer versions, I'm not happy with firefox and will use other browsers..

Asked by eiroed 3 days ago

Last reply by NoahSUMO 3 days ago

a second browsing tab crashes

If I open a second tab on the screen it says the connection has crashed and keeps doing it if you try again. If you reset it resets Firefox including the other tab. … (read more)

If I open a second tab on the screen it says the connection has crashed and keeps doing it if you try again. If you reset it resets Firefox including the other tab.

Asked by Alan 1 week ago

Last reply by jscher2000 - Support Volunteer 3 days ago

How to restore previous sessions from old hard drive that died

My old hard drive died I couldn't recover it. I cannot mount the disk to another OS etc. The session files cannot be retrived. However I had over 100 tabs open in Fire… (read more)

My old hard drive died I couldn't recover it. I cannot mount the disk to another OS etc. The session files cannot be retrived. However I had over 100 tabs open in Firefox I want to retrieve before the disk crashed. I was signed in to firefox all the time in the old computer.

I now have a new computer, I signed in to firefox and I can recover the bookmarks. But I don't see any option to recover the lots of tabs and sessions from my previous dead disk. It seems there is tab sync options between 2 devices that is concurrently signed in. But I can't sign in to a dead disk. I also can't recover the file.

How can I reteive my old sessions with many tabs? I'm hoping firefox have a way of knowing all my tabs since I was signed in and sync before the disk crash.

Asked by abc 5 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

On opening PDF document online shows white hirizontal lines

For some reason I notice that some of our image files, viewed after opening an online pdf document with images within, shows random white horizontal lines. This is not sh… (read more)

For some reason I notice that some of our image files, viewed after opening an online pdf document with images within, shows random white horizontal lines. This is not shown using edge or chrome. you can go here to view https://mcclone.net/wp-content/uploads/2024/05/Connects-Issue-12.pdf.

Any help would be appreciated.

Thanks Chris

Asked by cvassiliadis 5 days ago

Last reply by jonzn4SUSE 3 days ago

Can't allow Firefox to show ads on several websites

Running Win 11 Pro with the Firefox - 64 bit - All updated per June 9th. ISSUE: Website tells me I have an 'add blocker' or the product 'addblocker' installed. I don't.… (read more)

Running Win 11 Pro with the Firefox - 64 bit - All updated per June 9th.

ISSUE: Website tells me I have an 'add blocker' or the product 'addblocker' installed. I don't. However I get blocked even viewing my own website: fleksjobbernetvaerket.dk .... and others as well.... It's full of Google ads.

SOLUTION: I searched for how to solve this, but none of it is working, not even re-setting or re-installing Firefox, emptying cache, files and folders. I kinda gave up on this.

Hope you can help.

thanks Knud

Asked by Knud Kjølhede Petersen 6 days ago

Last reply by Agent virtuel 4 days ago