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Crashes constantly after update

FF just did an update and now I can barely use the browser. Its slow and then spins and crashes... it took me 6 minutes to just get this open and type this. All my links … (read more)

FF just did an update and now I can barely use the browser. Its slow and then spins and crashes... it took me 6 minutes to just get this open and type this. All my links and sign ins are on it... ugh... How do I reverse the update? thanks

Asked by jane51 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

images don't load because hyperlink too long FF 126.0.1

I receive e-mail from websites where I subscribe. Many times, the message from the sites (kelbyone.com, to name one) contain a graphic (jpg) that does not display in Outl… (read more)

I receive e-mail from websites where I subscribe. Many times, the message from the sites (kelbyone.com, to name one) contain a graphic (jpg) that does not display in Outlook.com. Microsoft Tech Support is unresponsive. The sending websites refuse to help.

It seems to me that FF chokes on the length of the hyperlink. Here is a sample: https://kelbyone.acemlnb.com/lt.php?x=3DZy~GE2JaTN5XV.-wy5heOd~nAnuwAjluw2Z5PEIaOb5p8qy0y.0uJz2nRzit~yjvYwXncWJXCf657

If I paste the hyperlink into the search window, the page will load. When I forward the e-mail from Outlook to yahoo mail, the image displays.

I am running extensions Adblocker Ultimate and DuckDuckGo Privacy Essentials.

I would like help with this, at least, to identify where the problem is.

Asked by lcdebaca52 1 week ago

Last reply by cor-el 1 week ago

Lost bookmarks

Hello, Relevant system referenced below: MacBook Pro 2021 Mac OS 14.5 Firefox 126.0.1 (64-bit) Carbon Copy Cloner 6.1.11 (7673) I have a case of vanishing bookmarks. I… (read more)

Hello,

Relevant system referenced below:

MacBook Pro 2021 Mac OS 14.5 Firefox 126.0.1 (64-bit) Carbon Copy Cloner 6.1.11 (7673)

I have a case of vanishing bookmarks. I quit Firefox last evening with command-Q as I’ve done a thousand times before. When I launched it this morning I was greeted with Firefox with an empty Bookmarks Toolbar and “Getting started” message. I opened a Manage Bookmarks window and everything there was empty too. I found, as well, that all of my saved UIDs and passwords were gone except for three, two of which I haven’t used in months. Weird.

Next I opened Firefox Help and found information about Troubleshooting Mode; I restarted in troubleshooting mode but nothing had changed. After restarting in normal mode, I tried Restoring Bookmarks; I chose Manage Bookmarks from the dropdown and then clicked the button in the Library window. Restore showed only one file and it was created today with only 14 items. Selecting Choose File… showed Desktop with Old Firefox Data highlighted. In that folder was only w34y3u9y…628 folder. From there I selected bookmarkbackups and the only file there was bookmarks-2024-06-06_11…lz4, a file created at 3:33 today. I found the key4.db file and it was created at 3:33 today.


I have Carbon Copy Cloner and use it for a weekly backup to a remote SSD drive. There are a year's-worth or so of weekly backups on that device. I tried trashing Firefox and reinstalling it from last week’s backup. While this worked, it didn’t solve the issue; it was still like a fresh copy of Firefox with no bookmarks.

I’m hopeful that I can restore the bulk of the lost bookmarks from CCC but I have no clue as to which files/folders to restore and I don’t want to guess. If you think this is possible, please tell me which files or folders to replace. Should I delete the files to be replaced from the current system and if so where are they located? I’m comfortable using Terminal for basic purposes but need explicit directions for entering commands and navigating to locations or files.

Thanks for your time,

David

Asked by wuzupdc 1 week ago

Last reply by cor-el 1 week ago

Blocker: Mozilla Firefox causes rows overlapping

Dear Support Team, After updating to last Mozilla Firefox version (126.0.1) all my ngx-datatable tables are overlapping all rows over the first one even if the entire he… (read more)

Dear Support Team,

After updating to last Mozilla Firefox version (126.0.1) all my ngx-datatable tables are overlapping all rows over the first one even if the entire height of the table is correct calculated.

This is a blocking point. I need assistance urgently.

Asked by Stefan Curiban 2 weeks ago

Last reply by amanning1 1 week ago

store login failure

When I attempt login to store account, I get the error below. I have uninstalled/reinstalled Firefox to no avail; login works fine in MS Edge {"sec-cp-challenge": "true… (read more)

When I attempt login to store account, I get the error below. I have uninstalled/reinstalled Firefox to no avail; login works fine in MS Edge

{"sec-cp-challenge": "true","provider":"recaptcha","provider_secret_public":"6LfU2I4aAAAAABeLkTGHOItQ5XTtsv2BpEBonIj_","branding_url_content":"/_sec/cp_challenge/message-4-4.htm"}

Asked by Bill Stockton 1 week ago

Last reply by cor-el 1 week ago

New tabs keep crashing.

I started having new tab crashes a couple of weeks ago on Firefox and Brave browsers. I have looked in the extensions settings and do not have any added extensions so t… (read more)

I started having new tab crashes a couple of weeks ago on Firefox and Brave browsers. I have looked in the extensions settings and do not have any added extensions so that did not cause the problem. I also run Norton antivirus and Norton Ultimate utilities software and regularly clean out files and scan my computer for malware. Not sure if Ultimate Utilities is the problem since I have had other problems in the past with that program. Also, I wonder if Windows updates caused this problem? This has also caused problems in the past. To get around this problem I have to copy the link then right click on my mouse and open a new window the paste the link. Very annoying and time consuming. How do I fix the continual tabs crashing problem?

Asked by c m 1 week ago

Last reply by cor-el 1 week ago

"Having trouble loading that page"

Greetings, every so often I'm having an issue loading pages for certain sites that aren't sketchy at all. The most recent one is TireRack.com. I'm shopping for tires for … (read more)

Greetings, every so often I'm having an issue loading pages for certain sites that aren't sketchy at all. The most recent one is TireRack.com. I'm shopping for tires for my car and Firefox is loading all the other sites I've visited but it won't load any page from TireRack. They are a legitimate shopping site. It happens from results of a Google search but I've also tried typing the main page of the site's address into the address bar, clicking various other links that display below the actual search result that go to other pages within the site, etc. The site loads fine in both Chrome and Edge. This happens every so often and it's always a legitimate site and the exact same behavior. I can't recall any other specific sites at the moment but it's enough to have me pretty irritated today as when I'm shopping I like to have multiple tabs open with all my options for comparison and price considerations and today I have to have one of them open in a different browser which makes it much more difficult to keep tabs on especially where I'm used to only having one browser open for all instead of having to remember that one of my options is open in another browser. I have glanced through my browser setting as well as my windows security settings but I could spend hours in there trying to figure out things and potentially breaking other things myself, which I don't like doing. Any suggestions or other info on what could be going on will be much appreciated, and thanks in advance.

Ray.

Asked by Ray Dunne 1 week ago

Last reply by jonzn4SUSE 1 week ago

Firefox is not showing "Details" and "Activity" on files in Google Drive

Hello, I have been facing this issue when accessing Google Drive using Firefox, after selecting a file and clicking on "File information" option the "Details" and Activi… (read more)

Hello,

I have been facing this issue when accessing Google Drive using Firefox, after selecting a file and clicking on "File information" option the "Details" and Activity" tabs simply don't load, as you can see in these screenshots.

Also, I found this thread also here on Mozilla Support from two years ago that reports the same issue. Apparently the bug was solved but ended up returning in most current versions.

I opened the current thread just to report this bug again. Thanks.

EDIT.: Another user reporting the same, his thread was archived: https://support.mozilla.org/en-US/questions/1422875

Asked by Janderson James 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Google Not Responding and/or Timing Out

In early May I started having problems with Google on Firefox. Sometimes the Google home page won't load up at all. Once it does load up sometimes the searches work, so… (read more)

In early May I started having problems with Google on Firefox. Sometimes the Google home page won't load up at all. Once it does load up sometimes the searches work, sometimes the search just times out and goes back to the empty search bar, also when I click on links to websites they time out too. If I go straight to a bookmarked website, that seems to free things up and the next Google search I do will work. I've uninstalled and reinstalled Firefox but it doesn't make any difference. Google works fine on Chrome and Edge. Any advice would be gratefully received - please note I'm not technically minded! Thank you.

Asked by kallen359 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Log in

I can not log in to Outlook anymore on my computer when I use Firefox, but it is possible when I use Edge. But I prefer Firefox. What to do about this? Billy … (read more)

I can not log in to Outlook anymore on my computer when I use Firefox, but it is possible when I use Edge. But I prefer Firefox. What to do about this?

Billy

Asked by billylarsson 2 weeks ago

Last reply by Paul 2 weeks ago

XULRunner Error Pop-Up when starting and closing Firefox

Lately, I have been getting a pop-up error when I start and close Firefox. The error reads: "XULRunner Could not determine any profile running in backgroundtask mode!"… (read more)

Lately, I have been getting a pop-up error when I start and close Firefox. The error reads: "XULRunner Could not determine any profile running in backgroundtask mode!"

I have found posts such as this one: https://support.mozilla.org/en-US/questions/1398228 and other posts suggesting to disable the scheduled task in Windows Task Scheduler, but none of the solutions have worked thus far. Anyone know of any other solutions?

Asked by johann.e.munguia 2 weeks ago

Last reply by cor-el 2 weeks ago

mp4 videos fail to load using <video> tag

I am trying to add an mp4 video to my website using the following code: <video width="320" height="240" controls> <source src="images/###.mp4" type="video/mp… (read more)

I am trying to add an mp4 video to my website using the following code:

<video width="320" height="240" controls>
  <source src="images/###.mp4" type="video/mp4">
</video>

where ### is the name of the video file. I get the following error message:

"No video with supported format or MIME type found."

In the console the following is displayed:

"Media resource http://127.0.0.1:5502/images/###.mp4 could not be decoded. video.html All candidate resources failed to load. Media load paused. video.html Media resource http://127.0.0.1:5502/images/###.mp4 could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_METADATA_ERR (0x806e0006)"

Runs just fine in Chrome and I have no pop-up blockers installed. Autoplay is set to be allowed for all websites.

Windows 11 version 23H2. Firefox version: 126.0 (64-bit)

Asked by crb001 2 weeks ago

Last reply by TyDraniu 2 weeks ago

Youtube slow with firefox

Bonjour, Hello, I contact you because, even without an adblocker, Youtube is very slow with Firefox navigator. I don't understand why and I don't have this problem with … (read more)

Bonjour, Hello,

I contact you because, even without an adblocker, Youtube is very slow with Firefox navigator. I don't understand why and I don't have this problem with Google Chrome ? Fews years earlier, I never had this problem with slow Youtube when using Firefox Navigator. I don't know if the problem comes from Youtube or Mozilla and I contacted both of them.

Thank you.

Bonjour,

Je vous contacte car, même sans bloqueur de publicité, Youtube est très lent avec le navigateur Firefox. Je ne comprends pas pourquoi et je n'ai pas ce problème avec Google Chrome ? Quelques années plus tôt, je n'avais jamais eu ce problème de lenteur avec Youtube lorsque j'utilisais Firefox Navigator. Je ne sais pas si le problème vient de Youtube ou de Mozilla et je les ai contactés tous les deux.

Asked by Jérémy COHEN 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Firefox is not allowed to open the page

When I open poges now I see often "Firefox darf diese eingebettete Seite nicht öffnen" maybe similar to "Firefox can't open the imbedded page" I can't see my own music t… (read more)

When I open poges now I see often "Firefox darf diese eingebettete Seite nicht öffnen" maybe similar to "Firefox can't open the imbedded page"

I can't see my own music tracks posted on x.com! That's a kind of fraud! What are you doing? At SAP I have to use Edge on Linux already cause you are doing a very bad job! WTF is going on? Are you doing anything or just breaking things?

Asked by Rico Pundrich 2 weeks ago

Last reply by cor-el 2 weeks ago

Firefox Slow to Load Youtube with Ublock Origin

As the title says, it is very slow with Ublock Origin. I have refreshed Firefox and without Ublock it obviously works but I would like to keep the extension because it is… (read more)

As the title says, it is very slow with Ublock Origin. I have refreshed Firefox and without Ublock it obviously works but I would like to keep the extension because it is the only one that works with Youtube Ads right now.

Asked by allenjftipay10 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago