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suddenly today, I get secure connection failed on all browser attempts in FireFox. This is a win 10 pc

suddenly today, I get secure connection failed on all browser attempts in FireFox. This is a win 10 pc. I saw a popup that shows attempt to connect it to my smart phone w… (read more)

suddenly today, I get secure connection failed on all browser attempts in FireFox. This is a win 10 pc. I saw a popup that shows attempt to connect it to my smart phone which I never authorized There is another win 10 pc and a dell laptop connected on my home network. This machine, my laptop and droid have separate gmail accounts. The other win 10 pc has a different email Here is the error: An error occurred during a connection to www.google.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

Background info: Google issued a notice that it was removing unused gmail addresses, but ALL OF MINE ARE IN USE. I am getting the same message on my other win10 pc today.

Asked by Panda 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

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Bookmarks no showing up, no HTML file to upload, tried everything!

Dear Firefox support, I am writing to inquiry about bookmarks. I have hundreds of bookmarks, if not thousands with many folders, which I have saved over the last decade.… (read more)

Dear Firefox support,

I am writing to inquiry about bookmarks. I have hundreds of bookmarks, if not thousands with many folders, which I have saved over the last decade. I have always synced my account and it should all be there upon downloading a new firefox on my new computer. However, the HTML file that it is asking me to upload from is not a file I am able to find in by backups, time machine, or anywhere else. It is also not in my account after I sign in. I have spent nearly 10 hours trying to figure this out. I have read all your articles and went through the steps of about:profiles. ALL my bookmarks should have been synced and saved. I have firefox in my Time-machine backup also. But none of the library files populates the bookmarks.

It would be a huge harm to my research career if I am unable to restore my bookmarks. I have trusted and used Firefox for a long time. Please assist me in obtaining these bookmarks in my browser.

Best,

Asked by AniTamar 12 months ago

Answered by cor-el 12 months ago

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Changing primary email account without sending to current primary email?

My primary email account is my companies email. I no longer work at that company and do not have access to that email account. When I attempt to change email to my pe… (read more)

My primary email account is my companies email. I no longer work at that company and do not have access to that email account.

When I attempt to change email to my personal, which is listed in the account, it requires that I enter a verification code that is sent to the current primary email.

Is there a work around for this, or should I delete the entire account and start again?

Asked by Mike Rebollo 11 months ago

Last reply by Dropa 11 months ago

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Picture-in-picture keyboard controls not working properly

As far as I know there are quite a few keyboard shortcuts one can use in picture-in-picture mode. However, they don't always work for me. Most notably, spacebar often tog… (read more)

As far as I know there are quite a few keyboard shortcuts one can use in picture-in-picture mode. However, they don't always work for me. Most notably, spacebar often toggles the last thing I clicked in picture-in-picture mode. For example, I enter full screen mode and press spacebar to play the video, but instead it exits the full screen. Or I click on one of the "rewind" buttons, after which spacebar adopts the function of that button until I manually click play. For some reason, the arrow keys also don't always work. I suspect it's the problem of the same origin.

I also feel the need to say that this behavior is not limited to picture-in-picture. This is similar to what happens in almost all video players online and, possibly, some of the offline ones as well. I have also checked a few forums (VLC development thread and Stack Overflow) and it seems to be a common issue across many video players.

Still, if anyone knows any way to deal with this problem in Firefox picture-in-picture as a user, I would greatly appreciate it, as it interferes with multitasking a lot more than on any other players.

Asked by alkir-2 11 months ago

Last reply by zeroknight 11 months ago

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Hudl.com data entry, "-" symbol

hudl.com is a website that American Football teams use for storing and breaking down game film. Data entry is an essential feature of the website. One column of data that… (read more)

hudl.com is a website that American Football teams use for storing and breaking down game film. Data entry is an essential feature of the website. One column of data that is entered is "yard line". This point marks where the ball is down at the end of one play, and at the beginning of the next. Whenever the ball is inside a teams own territory, hudl.com has users enter the yardline with a negative symbol, e.g., -20. There are -1 to -49 yard lines and positive 1 to 50. The problem I am having on Firefox only is with the negative "-" symbol. I cannot enter it into cells; if you hit the button with that cell active nothing happens. My solution for this is switching to a competing browser. I have consulted with hudl.com as well, and their only help offered was to switch browsers. Switching browsers work, but it interrupts my workflow, and I'd like to do most everything in Firefox.

I am on Mac OS. This problem has occurred across many versions and updates. It also occurs on any Windows computer I have used. Using Chrome is my normal remedy.

Asked by rwhitenack 11 months ago

Last reply by rwhitenack 11 months ago

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all my bookmarks, settings have disappeared

Firefox 115.3 kept crashing on opening. I tried Safe Mode, but that also just crashed straight away. I'm not aware of any changes that have been made that might trigger t… (read more)

Firefox 115.3 kept crashing on opening. I tried Safe Mode, but that also just crashed straight away. I'm not aware of any changes that have been made that might trigger this. I've not changed any settings, or Add-Ons, or anything like that.

Even though I was supposed to be getting the latest updates, I was not informed of 116. So I have now downloaded and installed 116, and everything has disappeared. Bookmarks and settings, all gone.

I know they still exist, cos I can see them in Firefox 112 on my laptop. But on my desktop, it's like a virgin installation.

Help!!!!! Thanks for reading.

[Mac OS 13.0 Ventura]

Asked by Atom7 1 year ago

Last reply by jscher2000 - Support Volunteer 11 months ago

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How do I import bookmarks in XML format?

I have exported bookmarks in XML en went on a well deserved vacation. At my holiday address I found out that there is no possibility to import the created XML-file. It d… (read more)

I have exported bookmarks in XML en went on a well deserved vacation. At my holiday address I found out that there is no possibility to import the created XML-file.

It doesn't make sense that Firefox only supports the export, not the import!

What to do now?

Windows 10 Firefox 116.0.3

Asked by michael228 11 months ago

Last reply by cor-el 11 months ago

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Ebay preview.

Hi I am getting this message when trying to view the `preview` of an item that I am listing on the ebay site.....Firefox Can’t Open This Page `To protect your security, … (read more)

Hi I am getting this message when trying to view the `preview` of an item that I am listing on the ebay site.....Firefox Can’t Open This Page

`To protect your security, signin.ebay.co.uk will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.`

I have no idea what this means? but I cannot see the preview on ebay. Everything is up to date and was working a few days ago. Thank you.

Asked by richard.lyons15 11 months ago

Last reply by Dropa 11 months ago

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firefox using all my computer's resources.

Firefox is slowing my computer to a snails pace. Your "help" page said to go to about:config. I don't know where to find about:config. Your software doesn't say where to … (read more)

Firefox is slowing my computer to a snails pace. Your "help" page said to go to about:config. I don't know where to find about:config. Your software doesn't say where to look for it or a place to look for it. Your help is no help at all. I don't have time to look at forums that in my 25 years of using computers I have never found an answer to a problem I have had in forums.

Asked by Michael 12 months ago

Last reply by cor-el 11 months ago

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switch between tabs by clicking

I used to have the Tab Mix Plus extension which no longer works in Firefox. The one feature I really miss from this extension is the ability to alternate between 2 tab… (read more)

I used to have the Tab Mix Plus extension which no longer works in Firefox.

The one feature I really miss from this extension is the ability to alternate between 2 tabs by clicking on one of them. I know that there are various extensions that allow you to switch tabs using shortcut keys and I do use the Switch to Previous Active Tab extension which is useful but I do miss the simplicity of being able to just click on a tab to switch to the previous and even after several years without it I still often try to do it, forgetting that it no longer works.

Is there any extension or setting that can reinstate this feature?

Asked by martin284 11 months ago

Last reply by cor-el 11 months ago

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I had been using "shift + R click" to save "protected Zoom videos. It no longer works, why?

Did the originator of the video change how they are recording or did Firefox change? I now get a different window when I access the video and use shift + R click. Instead… (read more)

Did the originator of the video change how they are recording or did Firefox change? I now get a different window when I access the video and use shift + R click. Instead of a choice of save as, I get save page as; save page to pocket; select all; take screenshot; view page source and inspect. thanks

Asked by knownothin 11 months ago

Last reply by cor-el 11 months ago

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Not all passwords importing

Hello all, I've recently switched back from Chrome to Firefox, imported all passwords, bookmarks etc and off I go... Only, I'm coming across more and more websites (abo… (read more)

Hello all,

I've recently switched back from Chrome to Firefox, imported all passwords, bookmarks etc and off I go...

Only, I'm coming across more and more websites (about four so far) that don't have their logins transferred. The most recent and big one being Twitter, where there are two accounts saved on Chrome, but Firefox says it has none. I've tried all the usual, restarting both browsers and PC, checking there's no security I can find that locks those down (if there is I cannot find it) and the like. I'm on Windows 10 Pro, fully updated with latest patches on all browsers and Win10 itself.

Is this a security thing from those specific sites? Could it be a drastic change to the address fooling Firefox (and if so, why if I go back to Chrome do they load in fine?) or something I'm just not thinking of? I'm really hoping I don't have to keep going back to Chrome randomly to find a password when Firefox finds one it doesn't remember, kind of destroys the purpose of moving away from Google...

Thanks in advance!

Asked by Mister Xenomorph 11 months ago

Last reply by cor-el 11 months ago

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YouTube

Not sure what's going on, but when I am on YouTube this happens and nothing loads at all. The website is working on Edge and so I think it's YouTube angry that I have ad … (read more)

Not sure what's going on, but when I am on YouTube this happens and nothing loads at all. The website is working on Edge and so I think it's YouTube angry that I have ad blocking enabled. Any advice

Asked by scavenger55 12 months ago

Last reply by zeroknight 11 months ago

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Windows 11 will crash after using firefox to open a sharepoint link

- Windows 11 will crash after using firefox to open a sharepoint link. - It will cause high cpu high memory and high disk. - The issue can reproduce 100% - Chrome will no… (read more)

- Windows 11 will crash after using firefox to open a sharepoint link. - It will cause high cpu high memory and high disk. - The issue can reproduce 100% - Chrome will not have the issue.

Asked by jiaweiwa 1 year ago

Last reply by gabi | 11 months ago

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  • Archived

Volume is low. Firefox volume is a fragment of the volume adjusted.

Playing media volume is low. In-page volume is maxed (eg. YouTube video controls). OS Master volume is maxed. But the volume of the Firefox in Windows Volume Mixer is a … (read more)

Playing media volume is low. In-page volume is maxed (eg. YouTube video controls). OS Master volume is maxed.

But the volume of the Firefox in Windows Volume Mixer is a fragment of the volume set. If I adjust it to max, it jumps to a fragment of it. If I adjust it to lower, it gets even lower, like a percentage of what I actually set. The level I actually set gets a grayed out slider button, and the actual slider button slides to this lower level. See the screenshot in the attachment.

It may sound like an OS issue, but as I understand, this is the output level set by the application (Firefox, in this case). Rebooting the OS doesn't help.

Windows 10 x64 Firefox 116.0.3 x64

Asked by SuperDuck 12 months ago

Answered by SuperDuck 12 months ago