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firefox version 128.0.3 can't play HD amazon prime videos

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements. I've already tried … (read more)

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

Asked by Juan Cuello Espinosa 1 week ago

Last reply by YetAnotherUser 5 hours ago

Gmail and Google search not loading in Firefox browser on Windows 10 desktop PC

For about the past week I've been having trouble with Gmail and Google Search in my Firefox browser. Typically, I open a Firefox window with multiple tabs and leave the w… (read more)

For about the past week I've been having trouble with Gmail and Google Search in my Firefox browser. Typically, I open a Firefox window with multiple tabs and leave the window open all day. I always have Gmail and Google Calendar open in tabs. What happens is that the Gmail tab will at some point give me a message that it cannot connect and has timed out and is trying to reload, but it never reloads, it just stalls. Then I try to open a Google search bookmark to search and the tab remains blank. This happens multiple times throughout the day. Meanwhile I can open Gmail or any Google page in Chrome, which I don't like using.

Sometimes I can close out the Gmail tab that won't load and try to open Gmail in a new tab, but that stalls out too. The only way I can open Gmail again is to close out the Firefox window completely and then relaunch it, then it can open Gmail or Google... until it breaks again.

This never used to happen. I'm using the latest versions of Windows 10 and Firefox on my desktop PC. Nothing else has changed.

Please help me fix this, it's very annoying.

Asked by Ferrara 1 week ago

Last reply by pnosko74 7 hours ago

Syncing leaves out one device

I got a new Macbook Pro recently and set it up by basically copying my iMac onto it. All works great. Except that the MBP doesn't show up with it's synced open taps on my… (read more)

I got a new Macbook Pro recently and set it up by basically copying my iMac onto it. All works great. Except that the MBP doesn't show up with it's synced open taps on my iMac or my iphone. The iMac doens't show up on the MBP either.

Have I maybe copied some setting that makes the two machines (iMAc and MBP) thinkt they're one and the same? How can I "separate" the devices so that they show up in each other's Synced Tabs lists, respectively?

Asked by CarstenO 4 days ago

Last reply by Sh Owais Ahmed 8 hours ago

problem downloading pdfs, follow up-I figured out what to do

(sorry, don't know how to find or edit original question) It occurred to me to try reloading firefox, there was an update, & I can download pdf's again. So ignore pre… (read more)

(sorry, don't know how to find or edit original question) It occurred to me to try reloading firefox, there was an update, & I can download pdf's again. So ignore previous question.

Asked by susan.tuohy 11 hours ago

Last reply by jonzn4SUSE 11 hours ago

Firefox uses up all CPU and heats up the laptop if a page contains one anigif

This is pretty much the same as https://support.mozilla.org/en-US/questions/801343 back in Firefox 3.x → 4 times. I do recall having the same problem then, and disabling … (read more)

This is pretty much the same as https://support.mozilla.org/en-US/questions/801343 back in Firefox 3.x → 4 times. I do recall having the same problem then, and disabling hardware acceleration did fix it back then, but it no longer does.

I’m currently on 115.3 ESR, but I’ve observed this for a while in Quantum (I don’t recall seeing it on Gecko with HW accel disabled).

Asked by mirabilos 1 week ago

Last reply by jonzn4SUSE 11 hours ago

Firefox doesn't reach many websites

Firefox doesn't reach many websites. Most notably my banks. It times out. It says the website is not available. I've tried updating the website URL. I've cleared cookies… (read more)

Firefox doesn't reach many websites. Most notably my banks. It times out. It says the website is not available. I've tried updating the website URL. I've cleared cookies. I've been able reach these websites with Microsoft Edge. I downloaded an updated version of Firefox. What can I do?

Asked by ppastiva101 22 hours ago

Last reply by jonzn4SUSE 11 hours ago

Unable to open sites

I am unable to open certain sites, like Medicare claims, which I've had no trouble with in the past. I get an error message "To protect your security, api.medicare.gov wi… (read more)

I am unable to open certain sites, like Medicare claims, which I've had no trouble with in the past. I get an error message "To protect your security, api.medicare.gov will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window." This happened with another site as well. Please advise.

Asked by sarjones48 16 hours ago

Last reply by jonzn4SUSE 12 hours ago

Worldwide Radio: Some Stations Work only with Older Versions of Firefox and with Other Browsers

I think with versions after Firefox v120 several stations that used to work in the addon Worldwide Radio no longer play. I already inquired elsewhere but got no response.… (read more)

I think with versions after Firefox v120 several stations that used to work in the addon Worldwide Radio no longer play. I already inquired elsewhere but got no response. I would like to know if anyone experienced similar and can guess what changes were made to the browser that caused this.

To recap,

Firefox v120 - the stations play correctly

After Firefox v120 - they stopped playing

Other browsers except those based on versions after 120 - the stations play correctly

Asked by ralfymann 14 hours ago

Last reply by jonzn4SUSE 12 hours ago

Multiple problems since 128.1.0 ESR update - Bookmark toolbar most pressing.

Hi Folks, I tried to put this on Bugzilla and read all the pages and pages for nearly and hour and then was not able to get logged in. So if any of you guys out there h… (read more)

Hi Folks, I tried to put this on Bugzilla and read all the pages and pages for nearly and hour and then was not able to get logged in. So if any of you guys out there have seen any of these problems, could you please report them? I've wasted so much time with all this that I have no more, and I'm just exhausted with it.

I Recently Upgraded to Firefox 128.1.0 ESR Windows 11 (I did not have ESR before - waited until version numbers for both versions were the same (128.0.0) before I switched so the profiles (presumably) would not be affected. However since the update to 128.1.0esr multiple problems have appeared. I switched to ESR because I just don't have time right now to deal with inadequately tested software. This should have been a beta (for those who have available extra time), not a roll-out (to those who are already underwater).

1. Both in Firefox and in two webmail applications (GMX & PROTON), pages appear blank (white text on white background) until SELECTED, then text appears and goes away when deselected. You cannot work with it that way. It doesn't happen with other browsers, such as DuckDuckGo - only in Firefox.

2. While going through Settings after so many glitches occurred, I selected Firefox DARK, to see how it looked, since I use it on my iphone, but it didn't work because many of the text items in various places were grey - grey on black is not readable. And in some cases, it was apparently black text on black background that would only appear if selected. When I tried to choose "light" again (or automatic) in FF settings, it still leaves SOME scattered pages dark/unreadable, this includes some options pages for FF extensions.

3. The drag & drop to rearrange the order of items in extension "AutoPinTab" no longer works - it does nothing at all. I think the drag icons are not actively detecting mouse touches.

4. Settings/General/Startup "Open previous windows and tabs" box is NOT checked, but FF does it anyway.

5. Other things in FF Settings and in FF Extensions no longer work right. I don't have time to go back through and detail each one right now. I'm so behind because of all these problems. One fix will likely fix other related problems (or even seemingly unrelated ones).

6. In Settings/Manage Your Extensions - "Reset all Add-ons to Update Manually" does not work. It doesn't change anything in any extension from DEFAULT or ON to OFF.

7. "Always Show"is checked for "Bookmarks Toolbar", but although the space for the bar appears, the only thing on it is the "For quick access, place your bookmarks here on the bookmarks toolbar" and "Manage bookmarks...." I can find NO way to get the actual bookmarks back onto the bar - In the right-click context menu that offers "Menu Toolbar" "Bookmarks Toolbar" and "Customize Toolbar", the Bookmarks Toolbar is set to "Always Show" but it no longer works, and won't show the bookmarks. I'm sure this is something the update did - I recall something similar many years ago. The bookmarks are on my drive and FF can access them very clumsily in a time consuming, confusing, round-about way, but they are NOT on the Bookmarks Toolbar any longer and there appears to be no way to get them there.

8. Extensions. Now, some of the extensions will not put their icons up on the toolbars, nor do they all work as they say they do, or as they did. Firefox is becoming unusable for me. There is more, but I'm going to send this for now, hoping someone has some idea what is going on - maybe fixing one bug will fix others too. The missing bookmarks and the white-on-white and black-on-black text, especially in GMX and PROTON email (which only occur when using the Firefox browser to access them) are what's killing me - I don't have time to learn another browser right now.

Are there any plans to address all the current problems in a timely way? It would be much better to wait, to wait until everything has been properly tested before putting onto the machines of people who may not have the luxury of time to debug it for you.

I am so frustrated and stressed right now. I hope someone can offer some ideas and will let Firefox Bugzilla know. I tried but was not successful. Right now, I just feel like crying. Watch all this be something I'VE done wrong, from sheer exhaustion !! --AnneF .

Asked by Anne 16 hours ago

Last reply by cor-el 15 hours ago

Missing bookmarks

Hi there, My copy of Firefox in Windows auto-updated yesterday and wiped out all of my bookmarks. Is there any way that I can retrieve these? I apparently wasn't running… (read more)

Hi there,

My copy of Firefox in Windows auto-updated yesterday and wiped out all of my bookmarks. Is there any way that I can retrieve these? I apparently wasn't running the browser logged in, and I had no backup.

Thanks.

Asked by klojones 23 hours ago

Last reply by cor-el 17 hours ago

Removal of Username and Password of a non-Mozilla Company Website

When I open up a website of a non-Mozilla Company Website using your Fire Fox browser----your "system" automatically loads my Login information--- my User Name and Passwo… (read more)

When I open up a website of a non-Mozilla Company Website using your Fire Fox browser----your "system" automatically loads my Login information--- my User Name and Password. What action can take be taken so your "system" doesn't do that?

Asked by xquz 19 hours ago

Last reply by TechHorse 18 hours ago

Firefox browser updates

I was wonder when the next browser update may be come as I would like to watch YouTube on Firefox again. As it has been over a month since the last update that made it so… (read more)

I was wonder when the next browser update may be come as I would like to watch YouTube on Firefox again. As it has been over a month since the last update that made it so YouTube doesn't load the video anymore. (I have tried every suggestion online to correct this and nothing)

Asked by Jason Worlock 1 week ago

Last reply by cor-el 17 hours ago