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  • Archived

failed to install add on

As of late in Firefox Android I cannot get any add on to install. I've temporarily disabled 'YouTube high definition' after some strange behavior and when I tried to rein… (read more)

As of late in Firefox Android I cannot get any add on to install. I've temporarily disabled 'YouTube high definition' after some strange behavior and when I tried to reinstall it or ANY of the list of curated addons I get the same failed to install message. I can no longer download any of the addons and I can't seem to figure out why. I've restarted and cleared cache multiple times but it doesn't work. Any solutions?

Asked by naniqui69 1 year ago

Last reply by Paul 1 year ago

  • Archived

password telling me its wrong, I know its right

Someone has changed my account. When you sign into an account they ask for email and password. That's for safety. When I went into firefox it said I had signed out which … (read more)

Someone has changed my account. When you sign into an account they ask for email and password. That's for safety. When I went into firefox it said I had signed out which I hadn't. So I resigned up. Put my email in and when it came to put in password it was autofilled, which was not me ne,vi don't autofill anything besid s way too many dots. Then I finally got the dots deleted and put my n my password and it told me its wrong and I can't get into it

Asked by Christine 1 year ago

Last reply by Paul 1 year ago

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What is the puzzle piece icon in the Toolbar?

In the last month or so a new icon has appeared in the Firefox Toolbar. It looks like a puzzle piece and is near the far right of the Toolbar. If you click it you go to… (read more)

In the last month or so a new icon has appeared in the Firefox Toolbar. It looks like a puzzle piece and is near the far right of the Toolbar. If you click it you go to about:addons. Why is it here, and how do I get rid of it?

Asked by Rumboogy 1 year ago

Last reply by cor-el 1 year ago

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I can't save to pdf

In older version I could download any document and save it to pdf,but this version you can not do it,and it disturbs a lot,so please fix it,and another problem this versi… (read more)

In older version I could download any document and save it to pdf,but this version you can not do it,and it disturbs a lot,so please fix it,and another problem this version is too slow to open it lurgs a lot. Thanx.

Asked by maulanasulah 1 year ago

Last reply by Paul 1 year ago

  • Archived

Previous Tabs Not Being Restored

There are a number of threads/articles on this, such as: https://support.mozilla.org/en-US/questions/1341031 They don't include that if "Clear History when Firefox is C… (read more)

There are a number of threads/articles on this, such as: https://support.mozilla.org/en-US/questions/1341031

They don't include that if "Clear History when Firefox is Closed" is checked, that even though settings are set to open previous tabs, everything is lost. There are options for that setting but it has wiped out my previous sessions a few times with no recovery available. I have always forgotten which setting does that even when it happens, so am hoping the threads/articles will be updated to include it for fixing the problem. It seems these settings are in conflict though and not clear. If Open Previous Windows and Tabs is set to on, I think it should override wiping people's tabs out in other settings that are buried or not as intuitive.

Asked by m267 1 year ago

Last reply by mboxette 1 year ago

  • Archived

Lots of issues with Mozilla

Mozilla lags a lot when it's started, it takes ten thousand hours to open a tab when it's started. YouTube lags a lot and specially when 60fps videos are watched and shor… (read more)

Mozilla lags a lot when it's started, it takes ten thousand hours to open a tab when it's started. YouTube lags a lot and specially when 60fps videos are watched and shorts are being watched. Otherwise everything works well with other browsers, but Mozilla.

Asked by MIthila 1 year ago

Last reply by ysfff 1 year ago

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Firefox browswer crashing often after Feb 20 update

Since my Firebox browser automatically updated on Feb 20, 2023, it crashes several times a day. Is this a known issue? Will there be another update released soon to fix t… (read more)

Since my Firebox browser automatically updated on Feb 20, 2023, it crashes several times a day. Is this a known issue? Will there be another update released soon to fix this issue? Or how can I fix this on my end? Thank you.

Asked by jen6 1 year ago

Last reply by TyDraniu 1 year ago

  • Solved
  • Archived

e and then then C

Not sure if this is the best place to ask, but when I try to take a document from one place and try to insert it into another document, hitting Crtl-A, Ctrl-C or -X to c… (read more)

Not sure if this is the best place to ask, but when I try to take a document from one place and try to insert it into another document, hitting Crtl-A, Ctrl-C or -X to cut it from Doc 1 then hitting Ctrl-V and pasting it into Doc 2 wipes out the margin setting arrows so I can't change the margins to match Doc 2. And my attempts to get around that screw up the formatting of the document. Any suggestions? Thanks.

Asked by rpmhart 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Missing secondary scroll bar

I have recently got a 17" laptop and I notice, when I am on websites that have an additional scroll bar to the right of the page, it gets lost behind the firefox scroll… (read more)

I have recently got a 17" laptop and I notice, when I am on websites that have an additional scroll bar to the right of the page, it gets lost behind the firefox scroll bar. is there a setting I can change to resolve this?

Asked by traceydenise197 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Bookmarks Menu List

Hello, I've noticed a change since the last update and don't understand why? When opening the bookmarks tab I would get the drop down of a long list of links I have sav… (read more)

Hello, I've noticed a change since the last update and don't understand why?

When opening the bookmarks tab I would get the drop down of a long list of links I have saved. I sometimes bunch them into groups so when looking down the long list, I can see the link I want better when more than one are from the same website.

But my issue is that when I went through the list and found that group of links, I could click onto one to open the page. In the past before the update I could click on the bookmarks drop down again, and still see the same area of links I had just clicked on.

Now when the bookmarks drop down closes it defaults to the top of the list and I need to scan down to find the links I was looking at again. Why? Yes when I closed the browser off and reopened it the bookmarks list would start at the top again. But if left opened I could click on the bookmarks tab and it would open to the same link area I clicked onto last.

Is there a way in settings I can reverse this annoying, unnecessary change.

A word to the Firefox workers that like changing things for no reason. I use Firefox because I like the things your browser has that the others don't. Keep taking the little things away that people like, which you seem to keep doing, then my favourite browser will just become "The same old s#*@" like all the others.

Asked by ShadowAD 1 year ago

Last reply by andyross 1 year ago

  • Archived

Error Sound When Typing

This may be me nudging the mouse with the side of my arm causing loss of focus up to the menu, but when I type in the URL bar or elsewhere, I'm getting a warning tone as … (read more)

This may be me nudging the mouse with the side of my arm causing loss of focus up to the menu, but when I type in the URL bar or elsewhere, I'm getting a warning tone as though characters aren't being recognised. It only seems to happen in the browser, not other applications. Also in Facebook, the cursor disappears sometimes when I click in the comment panel, but characters still appear as I type. I have to close the comment editor and reopen to make the cursor appear.

Asked by eugbug1 1 year ago

Last reply by eugbug1 1 year ago

  • Archived

Language on "Sponsored by ..." items is German??

On all my new tabs which open with "Recommended by Pocket" items, the "Sponsored by ..." items are in German. All my language settings are "en-amer".?? All the other it… (read more)

On all my new tabs which open with "Recommended by Pocket" items, the "Sponsored by ..." items are in German. All my language settings are "en-amer".?? All the other items are in English.

Asked by mike11318 1 year ago

Last reply by Terry 1 year ago

  • Archived

"It appears you may be using a browser that is out of date." but Firefox is current.

Hello, On https://www.cvs.com/ and entering data in the search box and selecting the search icon goes to https://www.cvs.com/ie11.html with the message "It appears you ma… (read more)

Hello, On https://www.cvs.com/ and entering data in the search box and selecting the search icon goes to https://www.cvs.com/ie11.html with the message "It appears you may be using a browser that is out of date." However, Firefox is current to 110.0.1 (64-bit). See the "out of date" message as well as Firefox Help > About showing Firefox is up to date. By the way, I'm running Windows 11. Pretty frustrating. Thank you, Steve

Asked by swid052915+M 1 year ago

Last reply by cor-el 1 year ago

  • Archived

update 110 not compatible with twitch

I am having issues with Firefox and Twitch. after updating to the current version (110) I have been unable to claim twitch drops. So I tried troubleshooting like clearing… (read more)

I am having issues with Firefox and Twitch. after updating to the current version (110) I have been unable to claim twitch drops. So I tried troubleshooting like clearing my cache and cookies, and logging out of twitch. But when I try to log back into twitch I keep getting this error stating that my browser (firefox) is not supported.

Asked by saxxon26 1 year ago

Last reply by ashkanimous 1 year ago

  • Archived

"Bad Request" for Meetup.com

After the last few updates on Firefox, I can no longer access meetup.com. When trying to access that site, I get a "Bad Request" message. As a side note, I have no troubl… (read more)

After the last few updates on Firefox, I can no longer access meetup.com. When trying to access that site, I get a "Bad Request" message. As a side note, I have no trouble accessing that site if I use my Safari browser.

Also note that the OS that was "guessed" (10.15) was incorrect--it is MAC OS 13.2.1

Asked by nealacoan 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

YouTube videos black screen

When I play YouTube videos the audio functions but I get a black screen. Tried it with add ons disabled still have problem. Videos play in other android browsers (opera a… (read more)

When I play YouTube videos the audio functions but I get a black screen. Tried it with add ons disabled still have problem. Videos play in other android browsers (opera and chrome) and in YouTube app but not in fx.

Cleared cache, cookies, restarted phone, checked for system updates. Not having problem with non YouTube videos.

Using fx version 110.1.0 (Build #2015936097).

Asked by Franco 1 year ago

Answered by Franco 1 year ago

  • Solved
  • Archived

Textbox caret stops blinking after a few seconds

In the past the caret in text entry fields used to blink/pulsate/flash forever in both Firefox and Thunderbird. (Text entry boxes, such as the browser URL-bar, the e-mail… (read more)

In the past the caret in text entry fields used to blink/pulsate/flash forever in both Firefox and Thunderbird. (Text entry boxes, such as the browser URL-bar, the e-mail To/Subject/Content textboxes, online forms, etc.). Now in the latest versions of Mozilla Firefox 110.0.1 and Thunderbird 102.8.0 the caret stops blinking after just a few seconds. This is very confusing and frustrating for my grandmother and she already called me several times because Firefox and Thunderbird 'stopped working'. I explained to her that this is a new feature but she does not understand and keeps forgetting it after a few days. She is used to the cared blinking continuously, it has been blinking for the past decades whenever she wanted to type something in the computer and it only stopped blinking when the computer program froze or crashed.

I am sure that my grandma is not the only person having issues with the caret not flashing, I for one also would like to have a caret that blinks forever, so when I look away from the screen and look back I do not have to search the text to find where I left my caret.

Please make it so that the default caret appearance and behavior is the same as in all other programs (i.e. blinking forever), as it used to be in the past, just like what everyone is used to. I argue that the majority of users is used to and also expects a blinking caret when they are writing an e-mail or search online and you are confusing a whole lot of people with this minor change, people who do not know how to report bugs or seek help themselves. It's a sign of poor user-friendliness if grandmas need to call their grandchildren or children for help just to write e-mails which they used to be able to do on their own for many years in the past.

I hereby suggest adding an accessibility option for people who wish to disable the blinking cursor and to change the default behavior back to 'caret flashing forever'.

Asked by Jan 1 year ago

Answered by cor-el 1 year ago