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not receiving emails

duplicate of /questions/1455706 thread My service was down for almost two weeks. It's working now except I'm not getting my emails. … (read more)

duplicate of /questions/1455706 thread

My service was down for almost two weeks. It's working now except I'm not getting my emails.

Asked by dls16home 3 hours ago

  • Solved

Firefox not connecting w/ web sites

I installed Firefox from windows app store, because it would not install from the Mozilla download. It did install however it will not connect with any web address. Absol… (read more)

I installed Firefox from windows app store, because it would not install from the Mozilla download. It did install however it will not connect with any web address. Absolutely none, I have tried all the typical solutions and none have worked. I had Firefox for many years. I had to uninstall and do a fresh install. I am on a desktop running Windows 10 Pro X64. Please Help! I hate Chrome, (it is working but, I hate it).

Additional: There are no error messages, just endless spinning arrow in the tab. I had to connect with Support through Chrome because Firefox will not connect with 'Help' in the dropdown menu. I have always used Firefox without 'signing in' with Mozilla, Firefox, Google, or anything and prefer to continue that way. I don't like the 'signing-in' scam; please don't tell me I have to sign-in to use Firefox.

Asked by Full Moon, Bklyn 6 days ago

Answered by NoahSUMO 5 days ago

  • Solved

Unable to SEND emails, or reply, since a couple of weeks. Can still receive.

Since a couple of weeks I am unable to send or reply to emails. The tab 'Outgoing Server (SMTP) Settings' does not show any option to add or edit a password, which is re… (read more)

Since a couple of weeks I am unable to send or reply to emails. The tab 'Outgoing Server (SMTP) Settings' does not show any option to add or edit a password, which is required by my Internet provider. I have checked with them, and all the settings are OK for them, except for the missing password. NB: I did notice, when I checked this tab, it had jumped back to a previous Internet provider's server. I have deleted that. It's more than 9 years since I changed providers, but never had a need to visit this tab after that. Could it be a problem with an update? I am using version 115.5.2 (64 bit) of Thunderbird.

Asked by Lex Noyb 2 days ago

Answered by Lex Noyb 5 hours ago

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All web pages only display in text format only

Switched on my laptop today and all open tabs in Firefox only showing web pages in text format, not images, graphics. Have restarted Firefox, rebooted laptop, cleared cac… (read more)

Switched on my laptop today and all open tabs in Firefox only showing web pages in text format, not images, graphics. Have restarted Firefox, rebooted laptop, cleared cache/data, checked latest version. Not touched any setting and Edge works fine with same sites. After using Firefox as by preferred browser for many years it looks like I need to find an alternative which makes me sad.

Asked by max158 9 hours ago

Answered by jscher2000 - Support Volunteer 8 hours ago

  • Solved

Gmail is not working

Gmail is not working. I enter the link https://mail.google.com in the address bar and nothing opens (white screen). This has not worked for about 2 months (maybe even mor… (read more)

Gmail is not working. I enter the link https://mail.google.com in the address bar and nothing opens (white screen). This has not worked for about 2 months (maybe even more).

Asked by Nelver 1 day ago

Answered by Nelver 15 hours ago

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every time I restart Thunderbird it looses my tab settings

Every time I restart Thunderbird it looses my tab settings, I use many open tabs one for each email accounts inbox and then a few more, after a restart, I am force to clo… (read more)

Every time I restart Thunderbird it looses my tab settings, I use many open tabs one for each email accounts inbox and then a few more, after a restart, I am force to close all except the first and the calendar and chats which are fine, and then manually open them all again, this needs fixing

Asked by Francis Grizzly Smit 4 days ago

Answered by Francis Grizzly Smit 4 days ago

  • Solved

Can You Somehow Merge a Sub-Folder from Folder A with a Same-name Sub-Folder in Folder B?

I'm helping my 80 year old father with quite a mess with his email. He's been using Outlook for about 40 years, and back in 2021, his email service provider, Telus her… (read more)

I'm helping my 80 year old father with quite a mess with his email.

He's been using Outlook for about 40 years, and back in 2021, his email service provider, Telus here in Canada, switched their email service over to Google Gmail, and long story short, the switchover from Telus' in-house email service to a Telus-branded Google email service ended up causing a real mess with my Dad's email, due to his main laptop's Outlook desktop application getting switched from IMAP to POP, whereas his Microsoft Surface remained Outlook IMAP, for the past 3.5 years, so they got totally out of sync from each other in some very complicated ways for which there seems no simple fix.

I offer that background just to perhaps explain what I'm about to ask.

In Thunderbird, if there is:

1) a Folder named "Alpha" with a bunch of Sub-Folders

2) a Folder named "Alpha New" with a bunch of Sub-Folders, many of which have the same names of the Sub-Folders within "Alpha" but many of the Sub-Folders having totally different names

and you want to amalgamate the Sub-Folders in the Folder "Alpha" with the Sub-Folders in the Folder "Alpha New,"

and for example you have:

1) a Sub-Folder named "Beta" within the Folder "Alpha"

2) a Sub-Folder named "Beta" within the Folder "Alpha New"

so you to drag "Beta" Sub-Folder from the Folder "Alpha" to the Folder "Alpha New,"

then what will happen?

I ask because in Gmail, it will present a dialogue saying you cannot do that because there is already a Label named "Beta" nested within the Label "Alpha New."

Will Thunderbird give a similar warning, or will it ask if you want to merge the two folders or something?

Asked by Rob Brownridge 1 day ago

Answered by david 1 day ago

  • Solved

Thunderbird 128.0 - How To Remove Duplicates?

The add-ons for removing duplicate emails in Thunderbird do not work for the latest version of Thunderbird, 128.0 Anyone know how I might search all my emails for duplic… (read more)

The add-ons for removing duplicate emails in Thunderbird do not work for the latest version of Thunderbird, 128.0

Anyone know how I might search all my emails for duplicates and decide which ones to delete?

Asked by Rob Brownridge 2 days ago

Answered by sfhowes 2 days ago

  • Solved

Pinned tabs dissapers when opening new private window and closing first the normal firefox window

I'm using 128.0.3 (64-bit) for Windows, on Windows 10. 1. I open Firefox normal window. It has some pinned tabs. 2. I open an additional private window 3. I close the no… (read more)

I'm using 128.0.3 (64-bit) for Windows, on Windows 10.

1. I open Firefox normal window. It has some pinned tabs. 2. I open an additional private window 3. I close the normal Firefox window. Only the private window remains 4. I close also the private window 5. I restart Firefox normal window. The pinned tabs have dissapered.

Thank you. Adrian

Asked by test127001 2 days ago

Answered by jscher2000 - Support Volunteer 2 days ago

  • Solved

Import Google Takeout .MBOX file

I followed all of the appropriate steps including downloading the add-on to try and upload my .mbox google takeout folder. However, when I go to upload it, my computer wo… (read more)

I followed all of the appropriate steps including downloading the add-on to try and upload my .mbox google takeout folder. However, when I go to upload it, my computer won't let me select the folder. What should I do?

The old email account is from when I was in grad school and I no longer have access to this email. I'm really hoping to open it to pull out some important info.

Asked by Courtney Johnson 2 days ago

Answered by david 2 days ago

  • Solved

Email disappears on printing

I printed an email from Thunderbird before responding to it. When I went to reply, it had disappeared from the Inbox. After some hunting I found it in the All Mail folde… (read more)

I printed an email from Thunderbird before responding to it. When I went to reply, it had disappeared from the Inbox. After some hunting I found it in the All Mail folder, but it refused to be moved or copied to the Inbox. Even when I forwarded it to myself it did not appear in the Inbox. The message was still present on the Gmail server but Thunderbird would not download it via Imap. Have I missed a setting or does Thunderbird consider an email to be deleted once it is printed?

Asked by Frank Ainscow 3 days ago

Answered by Frank Ainscow 2 days ago

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I can't access my account

Hello team I have a gmail account which is protected by 2step verification. Now i forget It's password.I have only phone number.I have tried many times to recover my acc… (read more)

Hello team I have a gmail account which is protected by 2step verification. Now i forget It's password.I have only phone number.I have tried many times to recover my account but i failed. Please help me to fix my problem.

Asked by M Madhan 2 days ago

Last reply by Paul 2 days ago

  • Solved

Thunderbird freezes when deleting mail in inbox

I have three accounts in Thunderbird. On one account Thunderbird freezes when I try to delete any mail in the inbox. I have removed all mails in the inbox and put one mai… (read more)

I have three accounts in Thunderbird. On one account Thunderbird freezes when I try to delete any mail in the inbox. I have removed all mails in the inbox and put one mail back (have tried several different emails)to test and it still freezes. This problem occurs when deleting from any folder in this account. Deleting mail in the other accounts works ok.

Asked by jhutch49 4 days ago

Answered by Wayne Mery 3 days ago