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For about the past week I've been having trouble with Gmail and Google Search in my Firefox browser. Typically, I open a Firefox window with multiple tabs and leave the window open all day. I always have Gmail and Google Calendar open in tabs. What happens is that the Gmail tab will at some point give me a message that it cannot connect and has timed out and is trying to reload, but it never reloads, it just stalls. Then I try to open a Google search bookmark to search and the tab remains blank. This happens multiple times throughout the day. Meanwhile I can open Gmail or any Google page in Chrome, which I don't like using.

Sometimes I can close out the Gmail tab that won't load and try to open Gmail in a new tab, but that stalls out too. The only way I can open Gmail again is to close out the Firefox window completely and then relaunch it, then it can open Gmail or Google... until it breaks again.

This never used to happen. I'm using the latest versions of Windows 10 and Firefox on my desktop PC. Nothing else has changed.

Please help me fix this, it's very annoying.

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

I can't get firefox to play amazon music web page or netflix because it claims to be installing an app which it never completes. I've tried to purge cache for the site in question, to no avail. What is the solution?

Here's what happened: I had installed Firefox on a different computer using my current profile backup copy/pasted, into

C:\Users\Al\AppData\Roaming\Mozilla\Firefox\Profiles\s99pq6qr.default

& it worked ok .... but when I signed out & back in days later & launched Firefox on the new computer...

The problem is that it had 2 profiles on the new computer...mine & a generic one ..& that generic one became the starting or DEFAULT profile... obviously without all my data....so I backed out & later deleted that one generic profile so mine would be the only DEFAULT profile used. 

But from then on trying to use my profile on the new computer copy/pasted from my main laptop that I’ve had FF on for10 years...failed .....as it kept using the generic one...& all attempts at fixes to get only my backup profile used didn’t work...so.... & had to do a complete uninstall of Firefox using REVO..as it finds all folders & files hidden around places....but ....after REVO uninstall I found more folders &files of Mozilla & Firefox all around in my C drive...SO..after eliminating everything I could & starting over ...by downloading a new Firefox browser application on the new computer ...but before running the set up files... Now... I want to reinstall Firefox on this different computer ....& make sure that only my backup profile is used!

I was going to try Backup assistant.... But HOW DO I LOCATE & USE/RUN Backup assistant?

When I read this:

https://support.mozilla.org/en-US/kb/switching-devices

These are the steps you need to follow:

Click the menu PhotonMenuButton button in the top right corner of the screen.
Click Help.
Click Switching to a new device.

BUT...I DON’T WANT TO “Switch to a new device.” I WANT TO KEEP IT AS IT IS ON MY CURRENT DEVICE ....AND...WHILE ADDING IT TO MY NEW COMPUTER TOO (I might be confused at the term 'switch')

Then I thought of using Sync When I read this about Connect additional devices to Sync: To connect another desktop computer or profile, just sign in and let Sync do the rest. https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer How do I know if I already had set up Sync on my computer? how to access it

I’m sorry.. but just overwhelmed/confused with too many help articles here...

& on the internet....

Thanks for any help & suggestions!

I already occasionally run into sites that don't behave well with Firefox, forcing me to use another browser in some cases.

Will enabling these settings tend to contribute to exacerbating the problems?

This issue started a few weeks ago. When I receive an email in my outlook account and click on it, a new window opens but there is no content, the page is blank. I know the link is working because if I copy and paste it into a new window it works fine. Is there a setting I need to change to be able to click on a link and have it open, like it has in the past? Since it is a new issue I am not sure if it is from an update or something. Thank you

My email address is [edited] @roadrunner.com Since early May, I haven't been able to get emails because I keep getting asked for a master password. I don't know it - I don't remember ever having to create one. Please help.

I have been told by my bank that firefox wants their customers who are having a problem with the website when using firefox to contact firefox directly. How do I do that? I have wasted way too much time trying to find that contact information. Any help would be greatly appreciated.

Ever since I switched to Firefox a few months ago, i've noticed that the audio on youtube music vids cuts out when I put the video on a loop sometimes. Moving the play bar to a different point/time on the video fixes it but it is extremely annoying. Can anyone help with fixes? Thanks

It has been suggested to me that I need I need a downloadable offline version of a browser suitable for running under windows XP professional version 2002 sp3 that will also be compatible with HTML5 - whatever it is it will need to be something I can download on a windows 10 machine as an offline installation and copy across and install on the other PC. At the moment I can't get through to any https websites though I can search on bing.com which is http but then if I click on one of the search findings it doesn't go anywhere. I have tried various technical suggestions found online on my usual pc for a while now.

Is there a compatible downloadable version available from firefox that I can try?

I have just tried the downloadable version of OPERA for windows xp but that doesn't seem to work properly - I can get into ebay now, which I could not previously but the formatting is all wrong - just lists of this and that, no pictures, also it shows www.ebay.com even if I type https:// in front of it before hitting return

Would be grateful for any suggestions to solve this problem

Geoffrey

I was told my bank that there has been an issue with firefox since the last upgrade. I can sign into my account, but if I try to do anything or click on anything, the site locks up and I can not do anything except for sign out. They told me that it was on your end and that you needed customers to reach out. It's becoming frustrating that I can't use firefox for this application. I can get into my account and do what needs to be done with other browsers. What can you do on your end. The bank is Mission Federal Credit Union. Thank you! I look forward to hearing back with good news!

I had two Firefox windows open and I accidentally closed the good one while trying to close out another app. Is there an "in-Firefox" app that will restore everything?

I tried reading the instructions but couldn't comprehend them outside of changing the name of sessionstore.something. I couldn't comprehend where to get the tabs I accidentally closed.

I would prefer the easy button. The easiest button possible.

Thanks.

I installed Firefox from windows app store, because it would not install from the Mozilla download. It did install however it will not connect with any web address. Absolutely none, I have tried all the typical solutions and none have worked. I had Firefox for many years. I had to uninstall and do a fresh install. I am on a desktop running Windows 10 Pro X64. Please Help! I hate Chrome, (it is working but, I hate it).

Additional: There are no error messages, just endless spinning arrow in the tab. I had to connect with Support through Chrome because Firefox will not connect with 'Help' in the dropdown menu. I have always used Firefox without 'signing in' with Mozilla, Firefox, Google, or anything and prefer to continue that way. I don't like the 'signing-in' scam; please don't tell me I have to sign-in to use Firefox.

Whenever I try to access a webpage it shows up as no style and buttons and links are non functional. However if I use private browsing everything works, but all my history and extensions are not available.

Hi,

Can someone tell me what settings I need to change to get the suggestions in the URL line to sites I actually go to? I go to mediaite.com and msnbc.com multiple times a day, but if i type the letter "m," Firefox fills in "mail.google.com." I literally never type that! Where is it coming from and why won't it go away? Support says highlight it and do Shift + Delete, but using the arrows takes me to the next item, not the gmail one. what is the reason i can't make that stop? I'm over here and I'm duckduckgo because of the tracking, but this is a really basic search i do all day that is needlessly tedious and it's not the only one.

so like i asked, what settings do i need to check or uncheck to make the suggestions be relevant to stuff i actually search? this seems like such a basic thing--suggest the things they've looked at already before random stuff they they have NEVER searched.

thanks muchly, Nandi Brown

Hey there, I've been using Firefox for 4 years now, and today I woke up to a huge error - I cannot access any site properly or even use it. The internet is working and is not the issue - Please help.

128.0.3 failed to install on my PC. It completely wiped my firefox, my personal account for both PC and Android, wiped all of my extensions and then left a folder called "Old firefox data" on my desktop. Firefox cant use this folder to import anything.

Wtf happened and why is my profile that is connected to my email completely wiped as well? I had a metric ton of bookmarked sites that I use for my websites, design, programming etc saved for my business and now its all gone and even the recovery backup is completely blank.

I'm baffled.

Hello, I faced such a problem as a very strong contrast on all videos, for example on Youtube. I used firefox 2 years ago and there was no such problem. I tried to reduce the brightness and contrast in the monitor settings, but alas it did not help. Please help me solve the problem