Debugging policy issues

Firefox for Enterprise Firefox for Enterprise Last updated: 11/01/2023

If you are encountering problems with policies not applying, this article will help you figure out the problem. It involves turning on debug mode for the policies. Here are the steps:

  1. Type about:config in the address bar and press EnterReturn.
    A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.
  2. Enter browser.policies.loglevel in the Search field.
  3. In the box below, choose String and click the + button at the end of the line.
  4. Enter debug in the text field that appears.
  5. Click the checkmark at the end of the line.
  6. Restart Firefox.
  7. Open up the Browser Console by pressing Ctrl + Shift + J (or Command + Shift + J on Mac).
  8. You should see additional debugging information about policies in the console.
    Don't forget to remove the preference when you are done.

Starting with Firefox 63, you can go to the about:policies page, and it will show the status of policies and any errors associated with them.

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