Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Ancestry Enhanced Viewer does not work in V4, did in v3.x

  • 3 trả lời
  • 31 gặp vấn đề này
  • 3 lượt xem
  • Trả lời mới nhất được viết bởi Dalian

more options

I have a paid subscription to Ancestry.com. I have the Ancestry Enhanced Image Viewer that was working fine in Firefox 3.x (the last version of 3).

Now in version 4 of Firefox, the viewer locks up Firefox 4. The window that opens to save the image to your computer comes up, but then Firefox 'freezes' and won't allow me to enter a filename to save the image. I have to use 'cntl-alt-del' to shut down Firefox. I have to go to IE8 to get the image.

A similar problem is happening with my PDF statements from my bank opening in a separate window to view or safe. Worked fine in Firefox 3.x, does not work at all in Firefox 4. (I and others have reported this.) I have to use IE8 for that task also. Really annoying since any site that uses PDFs in a new window (for instance, Missouri Death Records PDFs ) will not work. I am using the current Adobe Reader X which used to work in Firefox 3.x.

I HATE having to use IE8, but Firefox 4 does not seem to be ready for 'prime time.' And you're going to push out Firefox 5 in June!??! Slow down and fix what ya broke first.

Thanks, Sandy

I have a paid subscription to Ancestry.com. I have the [http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/sab_answer.php?p_faqid=3118&p_search_text=firefox%20enhanced%20inage%20viewer&p_created=1191944594&p_sid=fjDx*drk&p_accessibility=&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Byb2RzPSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfcGFnZT0x&p_li=&p_topview=1 Ancestry Enhanced Image Viewer] that was working fine in Firefox 3.x (the last version of 3). Now in version 4 of Firefox, the viewer locks up Firefox 4. The window that opens to save the image to your computer comes up, but then Firefox 'freezes' and won't allow me to enter a filename to save the image. I have to use 'cntl-alt-del' to shut down Firefox. I have to go to IE8 to get the image. A similar problem is happening with my PDF statements from my bank opening in a separate window to view or safe. Worked fine in Firefox 3.x, does not work at all in Firefox 4. (I and others have reported this.) I have to use IE8 for that task also. Really annoying since any site that uses PDFs in a new window (for instance, [http://www.sos.mo.gov/archives/resources/deathcertificates/Results.asp?type=basic&tLName=crigler&tFName=&sCounty=all&tYear=#searchdeat Missouri Death Records PDFs] ) will not work. I am using the current Adobe Reader X which used to work in Firefox 3.x. I HATE having to use IE8, but Firefox 4 does not seem to be ready for 'prime time.' And you're going to push out Firefox 5 in June!??! Slow down and fix what ya broke first. Thanks, Sandy

Tất cả các câu trả lời (3)

more options

The problem is not with Firefox, it is with the Ancestry enhanced image viewer. Ancestry need to update their plugin to work with Firefox 4. In their system requirements they only list the enhanced image viewer as being compatible with Mozilla Firefox 3.x

more options

Hmmm... the software breaks the plug in that was working - but it is not the fault of the software. Huh.

So - what about the Adobe PDF not working. Adobe's fault?

more options

This is a firefox problem even in firefox 5 - I get this behavior with bank sites. I don't with IE.

Được chỉnh sửa bởi Dalian vào