Sorry to hear about this problem. Can you start Firefox in its Troubleshoot Mode? To do that: Hold down the Shift key when starting Firefox. A small dialog should appear. Click the Open button (do not click Refresh/Reset). Any improvement? ---- If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "[[Firefox crashes - asking for support]]" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.