"failed to find the settings for your email account"
I've been getting error messages when I send emails using thunderbird about server timing out. As a last resort I tried removing all accounts, and just set it up again. But then I started getting the error message during manual configuration step "Thunderbird failed to find the settings for your email account". I've already tried creating a new profile I'm still getting the same error.
here's the manual configuration I'm working with Incoming: IMAP, port 993, SSL/TLS, Normal password Outgoing: port 587, STARTTLS, Normal password
our team uses GoDaddy for email domains - not sure if that's relevant or not. other teammates have been able to set it up successfully. Same configuration, account and password.
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TO ensure you have the mechanics of the account itself correct(e.g., port number, security), omit the password.
Hi David, I'm not sure I understand what you mean. Do I remove the password during the manual configuration step and retest?
I asked a coworker to try the same account and config. It worked out fine for her. I'm guessing it's an issue with my pc or system?
Yes. Thunderbird will eventually prompt for it after verifying the account setup. I also suggest removing account completely and exiting and restarting thunderbird prior to doing that, since it works for your coworker.
I tried both removing the account completely. I restarted TB, I tried uninstalling and reinstalling it. I'm landing on the same error. Since it worked for my coworker, should I be looking at my PC's settings, maybe?
That shouldn't be an issue. See if you can post a screenshot in the setup step so that we can see what Thunderbird is seeing.
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