Hi

What is the error message that you are seeing?

The status bar says "host contacted, sending login information". Then, after a couple of minutes I get an error box that says "Sending of password for user dondilworth@twc.com did not succeed"

The status bar says "host contacted, sending login information". Then, after a couple of minutes I get an error box that says "Sending of password for user dondilworth@twc.com did not succeed"

Your question comes in as an email with the status "no reply". So how should one reply to it?

It says this when I select to save the PW:

Sending of password for user dondilworth@twc.com did not succeed.

For us to better investigate this issue, we will need some more information.

Could you please do the following?

1. Open the menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
2. Go to https://pastebin.mozilla.org/, paste the clipboard by right clicking in the large text area, select paste from the menu, change the retention period to expire in 28 days, use the Paste Snippet button to create a page containing your info, then copy the resulting URL (address) of the page created.
3. Open a reply to this post, and paste the URL to your troubleshooting information you just copied.
4. Please also provide results for the following test on your system
   • Does Thunderbird work as expected in Thunderbird troubleshooting mode?
   • Does Thunderbird work as expected with your OS started in safe mode with Networking. Instructions for each operating system: Windows 10/11, Windows 8, Windows 7, OSX

Cannot test in troubleshooting mode. That mode has no option for getting new emails -- and that's where the problem is. Also, your response says "no-reply". So I have to go to this forum instead of just replying.

https://pastebin.mozilla.org/ROLnRhLm

Same result with troubleshoot with networking.

https://pastebin.mozilla.org/Gv7UhkLT