Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

i hear emails arrive but they are not in my inbox

  • 2 trả lời
  • 1 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi День сумо

more options

I get a sound notification of arriving emails, but from some recipients, I hear the sound but the e-mail is not there. Can you help ?

I get a sound notification of arriving emails, but from some recipients, I hear the sound but the e-mail is not there. Can you help ?

Tất cả các câu trả lời (2)

more options

Hello there churchbridge. We recieved your message. We try to help you.

Greetings Firefox Volunteer.

more options

Hello there churchbridge.

How recently have you compacted your folders? Compacting is something that needs to be done regularly in any email program. We recommend weekly, but many of us do it daily. When done often enough, it can be an extremely fast process. Not doing so can lead to problems like those you are experiencing. See this about how to and why it's so important: http://kb.mozillazine.org/Compacting_folders



If you haven't been doing that before, and 'compacting' them now (and leaving a long enough time for the process to complete) doesn't fully resolve the problem then do the following on each account:


Close Thunderbird. Find and delete all of the files with the .msf file extension in your profile folder/Mail http://kb.mozillazine.org/Profile_folder_-_Thunderbird including your Local Folders, especially if you are using the global inbox. You must have "View hidden files and folders" on http://spywarewarrior.com/viewtopic.php?t=272 and you need to set "hide extensions for known file types" off (just below View Hidden) if you are using Windows. These are your mail summary files and do not hold any messages themselves. They will be rebuilt the next time you open each folder in Thunderbird. Compact all your folders when you have completed this. http://kb.mozillazine.org/Compacting_folders



To avoid this happening again, see the tips in these articles: http://kb.mozillazine.org/Keep_it_worki ... derbird%29 http://kb.mozillazine.org/Performance_%28Thunderbird%29


And take a look at this : http://kb.mozillazine.org/Automatically_download_messages

ps see if you have the automatic download option set in all your usable accounts?(do you have more?) or after setting up a notification now arrives a message(pop up)no sound from receiving an email that is not there, And is also not visible on the inbox.

Let me hear from you


Greetings Firefox Volunteer.

Được chỉnh sửa bởi День сумо vào