Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

The latest update removed all my 1100 bookmarks and trying to restore them throws an error.

  • 7 trả lời
  • 2 gặp vấn đề này
  • 10 lượt xem
  • Trả lời mới nhất được viết bởi RageQuitKitty

more options

The latest update removed all my 1100 bookmarks and trying to restore them throws an error. The error message is "Unable to process the backup file."

The latest update removed all my 1100 bookmarks and trying to restore them throws an error. The error message is "Unable to process the backup file."

Giải pháp được chọn

I reinstalled Firefox and it fixed the issue.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (7)

more options

What format are they in ? See : https://support.mozilla.org/en-US/questions/1198515

more options

Note current version is 52.9.0

more options

I don't know -- I don't know where to find them outside of the list here... (see image)

more options

Mine says 52.3.0

It updated automatically to this today. The icon on my taskbar was gone and after I closed my browser, I opened it again a little while later and everything was gone.

more options

(I opened it later from the start menu directly, rather than my taskbar, since that icon no longer worked)

more options

You usually get this error when the places.sqlite database file (bookmarks and history) is corrupted.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page
    close and restart Firefox in case errors are reported and retry

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

Giải pháp được chọn

I reinstalled Firefox and it fixed the issue.