Hi let me start with a couple things. Your drivers for your video card Intel(R) HD Graphics 520 are from 10-24-2016 Please update from here : https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520 Up to date drivers help stop other issues. Your Flash Player is out of date and is a security risk please update to Flash Player Version: 27.0.0.183 https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> Ok.....Printer..... Please know that Windows 10 can and will change your Hardware drivers. https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/ You can check in Device Manager. Note that Win 10 does supply a lot of drivers out of the box. So unless has changed and is the issue then use drivers from the manufacturers website. Try : https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox and http://kb.mozillazine.org/Problems_printing_web_pages and https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Please let us know if this solved your issue or if need further assistance.

Started to download Intel update. After it wentinto the downloads box I doble clicked to install and the page froze again. Same thing happened when I tried updating Adobe.

Well until figure out your video card drivers and Flash will be here waiting. Download with another browser. Page freezes, video card issues.