![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
Google plus comments fading in and out and eventually causes a crash.
So, to clarify, the little window that comes up when you're on youtube and you press the bell for google plus and your replies to comments show is having issues. Basically, if I am scrolling through comments on the right while on a page, it will blank out that little window, or the whole screen will blank. This especially happens if I am typing a comment. Eventually if I've scrolled long enough or made a long comment, everything will stall and fire fox will crash.
I've tried disabling all of my add-on's and none of them are causing it as when all of them were off, it still happens.
I don't have a crash report (or if it stores on the computer, I don't know where to find it) so I will try to make it crash again so I can hopefully copy and paste the error report.
I have a windows 10.
Tất cả các câu trả lời (1)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.