There are many possible things that might need to happen at that point in the process. One possibility is a redirect, and there is an optional feature which interferes with some redirects. Please make sure this is turned off: "3-bar" menu button (or Tools menu) > Options > Advanced On the "General" mini-tab, ''uncheck'' the box for "Warn me when websites try to redirect or reload the page" More generally, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache You also can clear Firefox's cache using: "3-bar" menu button (or Tools menu) > Options > Advanced On the Network mini-tab > Cached Web Content : "Clear Now" If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click and choose View Page Info > Security > "View Cookies" * (menu bar) Tools > Page Info > Security > "View Cookies" * click the padlock or globe icon in the address bar > More Information > "View Cookies" In the dialog that opens, the site should be pre-filled in at the top, and you can remove the site's cookies individually. Then try reloading the page. Does that help?