Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Can't log in and no email received when request log in info!

  • 1 antwurd
  • 2 hawwe dit probleem
  • 5 werjeftes
  • Lêste antwurd fan FredMcD

Vickery Brooks
Vickery Brooks
more options

I can't seem to log in anymore so when I request that either my user name or password be reset, and enter the email address on my account, to have the information sent, it never arrives. Not in the inbox or in my spam folder. NOTHING is happening. Frankly as poorly as Firefox has been acting recently, and as often as it has been crashing on all my devices, I'm about to remove it as my (for many years) default browser.

Any help would be greatly appreciated.

Thnx!

I can't seem to log in anymore so when I request that either my user name or password be reset, and enter the email address on my account, to have the information sent, it never arrives. Not in the inbox or in my spam folder. NOTHING is happening. Frankly as poorly as Firefox has been acting recently, and as often as it has been crashing on all my devices, I'm about to remove it as my (for many years) default browser. Any help would be greatly appreciated. Thnx!

Alle antwurden (1)

FredMcD
FredMcD
more options

Any username/password issues should be posted here with password in the heading; https://support.mozilla.org/en-US/forums/contributors

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29