How can I get my INTERNAL links to work in Mozilla Firefox? They were working a month or two ago BEFORE Firefox made updates. See details.
Here's a problem I don't know how to fix. In Mozilla Firefox prior to a couple of months ago I could click on a link and have it open. For example, at http://usnews.vo.llnwd.net/e 1/s/7676/dw_110603_po.pdf?s=1307221956&e=1307222256&h=024749f5186aeabee854b34720f8c2d7 does it open for you? (Probably withdrawn now.)
OK, now go to https://secure.usnews.com/premium/weekly.jsp , but because you are not a subscriber, you cannot click on the red button and have it open, or can you? Now go to https://secure.usnews.com/premium/weekly.jsp . Does it open for you? Now click on Download text-only edition. Does it open for you? My Mozilla makes the expected panel but leaves it blank and forms a partial black bar on the lower left that never completes rightward to show that the site has opened. It gets suspended there after I click it and will not open, BUT if I use as my ISP Internet Explorer, that last link WILL open and I can read the pdf. What program or application am I missing in Firefox that is present in IE? How can the Mozilla one be restored as it was effective for so very long till the last month or so?
There are other INTERNAL links that no longer work with Mozilla Firefox. For example, when I am in a site with subheads, I cannot click successfully on a subhead so that I can quickly go down that page deeply; instead I have to scroll down to it, and the subhead may be down about 14 pages worth! This is part of the same problem. Am I now missing a program file that was previously part of Mozilla Firefox in my hard drive?
thanks, Carl Masthay, St. Louis, cmasthay@juno.com (I can chat but maybe Monday during the day.)
All Replies (8)
alan_r or others: OK, can you see my initial problem now (see above)? How to fix it? thx, Carl
alan_r and others:
In the middle of June I posted a problem about that recent change by Mozilla Firefox resulting in its inability to allow one to click on an internal link. Well, about a week later my subscribed news service surprisingly opened up again, without my having to go to Internet Explorer, which always works for opening up internal message links. However, in my Yahoo! groups' internal links in a message Mozilla Firefox failed at opening up the link as it formerly could before that June changeover. This inability of Firefox is still not resolved. How can I or Firefox resolve it? The world is still not perfect! Carl Masthay
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
Best advice from cor-el. Be suspicious of any third party toolbars. Updating to Fx5.0 might even help.
I have Fx5.0. I tried doing as cor-el related. The offline storage (cache) did not say "Clear now" because none was in the big panel, unless I didn't dare to open any. I have about a thousand cookies, but some of them I need to keep. I would delete them all, but I get nervous about that. This matter with Default theme and the Safe Mode is way beyond me. I was in safe mode but didn't know what to do next. I didn't seem to have any add-ons, which doesn't sound right. The Troubleshooting part is way beyond me. Are you both indicating that the problem is my computer's program and not Mozilla Firefox as an ISP? This is the reason that I wanted someone to call me and walk me thru it, but I got criticized for supplying personal information. (I wouldn’t care!) Solving this problem, which didn't exist a couple of months ago before Firefox updated some things (thus being Firefox's "fault"), is more important to understand than the few seconds it takes me to scroll manually instead of clicking on the blue internal links. Oh well, Carl
OK, another follow-up: I just went to the multicomposed message with internal links and trashed it. I happened to go back, and I happened to click on one internal link. It immediately worked FOR ONLY ONE SECOND and then reverted to the top of the full message, after which the link clicking would not work. I then left the message and returned to it. The one-second valid response reverted to the top of the message as usual. This unfortunately occurred each time. Why won't it hold beyond one second? Carl
Does it work if you switch to Private Browsing mode?
To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
- Select: [X] "Permanent Private Browsing mode"
OK, I went to Private Browsing to change Never remember history to choose Use custom settings for history and then clicked on Permanent Private Browsing Mode and clicked on the bottom OK. I then went to my Firefox messages and clicked on that internal-linked multimessage and then clicked on a link. It went there for only 1 second and reverted to the top of the message, not moving on further clicking. I then went to tools > options > privacy only to find that the default Never remember history was back in the panel. It wasn't stable at Use custom settings for history. I tried this several times. It always reverts either right away or after that 1-second success. One time it lasted an amazing 3 seconds before reverting to the top of the multimessage e-mail. So THAT failed too. OK, so then I went to Internet Explorer and called up that message. Clicked on an internal link and watched it fail for 1 second and then clicked again and it held the message for a long time. It's something in Firefox not Int. Explorer. Please see the image to let you know what I am doing. Comments? Carl
