Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Learn More

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Tbird 60.2.1 crashed won't restart EXCEPTION_ACCESS_VIOLATION_WRITE

  • 3 отговора
  • 1 има този проблем
  • 1 изглед
  • Последен отговор от Wayne Mery

jjustjjo
jjustjjo
more options

Wasn't even able to take any actions in TBird this morning. It just crashed. submitted report and restart Tbird. Crashes again. quit Tbird. restart. still crashes. All crash reports have the same reason, EXCEPTION_ACCESS_VIOLATION_WRITE

Is there a fix for this, or is there a way to roll-back to the previous version? I just updated Tbird yesterday or maybe it was the day before.

Here is the original crash id (which has all my system info, etc): bp-216148f2-db82-4f0c-a775-f2a1d0181013

Wasn't even able to take any actions in TBird this morning. It just crashed. submitted report and restart Tbird. Crashes again. quit Tbird. restart. still crashes. All crash reports have the same reason, EXCEPTION_ACCESS_VIOLATION_WRITE Is there a fix for this, or is there a way to roll-back to the previous version? I just updated Tbird yesterday or maybe it was the day before. Here is the original crash id (which has all my system info, etc): bp-216148f2-db82-4f0c-a775-f2a1d0181013

Избрано решение

Hi Wayne. Thanks for your quick reply.

Yes, I'm special that way--I always get the unique stuff.  :)

I should have tried just normal rebooting before I posted. That was apparently all I needed (wasn't paying attention and missed getting into safe mode, so tried starting Tbird).

So, all is good and this can be closed.

Thank you again!

Прочетете този отговор в контекста 👍 0

Всички отговори (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Out of probably a couple million users, based on the install dates listed I'd say you are the only one with this crash signature https://crash-stats.mozilla.com/signature/?product=Thunderbird&signature=ResolveModuleObjectProperty&date=%3E%3D2018-09-13T06%3A43%3A03.000Z&date=%3C2018-10-20T06%3A43%3A00.000Z&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_columns=install_time&_sort=-date&page=1 That's a unique honor :) But little comfort.

Start *Windows'* safe mode with networking enabled - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let me know results.

jjustjjo
jjustjjo Задаващият въпроса
more options

Избрано решение

Hi Wayne. Thanks for your quick reply.

Yes, I'm special that way--I always get the unique stuff.  :)

I should have tried just normal rebooting before I posted. That was apparently all I needed (wasn't paying attention and missed getting into safe mode, so tried starting Tbird).

So, all is good and this can be closed.

Thank you again!

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

You're welcome. And thanks for reporting your results