Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

话题已存档。 如果需要帮助请提出新问题。

browser does not recognize password and confirm new sign in links don't work and bookmarks not retained WHAT'S WRONG?

  • 1 个回答
  • 2 人有此问题
  • 2 次查看
  • 最后回复者为 Scribe

LennettaPeterson
LennettaPeterson
more options

I have a brand new Dell with Windows 10 OS Dell Computer Purchased & registered 8/11/2016 Service Tag # 40J9D82 Intel Core i3-5015U CPU@2.10GHz 2.10 GHz 4 GB RAM 64 bit-OS x64-based processor NO pen or touch display Full Computer Name: DESKTOP-711H 80442-45201-AAOEM

Bookmarks disappear after they are added or they just are not added. I made 6 folders but they do not retain all the bookmarks I've added. Is there a limited number of bookmarked sites/folders allowed?

Tried to establish Sync. The email comes to my Gmail box but BOTH the button/link AND the hugely long http:// link have errors. The message says they are missing a letter/character. I replied to each email I received and pasted in the error message. Over and over, time after time, same result. The links need to be repaired. Is Sync actually available?

Finally, the Firefox log in form does not recognize my password. When I tried to change it, it sent the same email with the same broken links that was sent for all my attempts to establish Sync.

I have a brand new Dell with Windows 10 OS Dell Computer Purchased & registered 8/11/2016 Service Tag # 40J9D82 Intel Core i3-5015U CPU@2.10GHz 2.10 GHz 4 GB RAM 64 bit-OS x64-based processor NO pen or touch display Full Computer Name: DESKTOP-711H 80442-45201-AAOEM Bookmarks disappear after they are added or they just are not added. I made 6 folders but they do not retain all the bookmarks I've added. Is there a limited number of bookmarked sites/folders allowed? Tried to establish Sync. The email comes to my Gmail box but BOTH the button/link AND the hugely long http:// link have errors. The message says they are missing a letter/character. I replied to each email I received and pasted in the error message. Over and over, time after time, same result. The links need to be repaired. Is Sync actually available? Finally, the Firefox log in form does not recognize my password. When I tried to change it, it sent the same email with the same broken links that was sent for all my attempts to establish Sync.

所有回复 (1)

Scribe
Scribe
more options

Hi, as this is a new PC, I assume you had to download Firefox. Did you download from mozilla.org ? Because from other download sites it may come with unwanted junk or bugs.

If you downloaded from anywhere other than mozilla.org, I suggest you uninstall it and start again

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!