Thunderbird Support Forum

I cannot send or receive messages on my Thunderbird a/c. I Believe I have to firstly update my email password from my supplier (Spark New Zealand) but to date I have been unable to do this. When I tried to do this on line Thunderbird indicated they did not recognize my email account at all. What should I do?

Our small business has a handful of Zoho email addresses that we use via Thunderbird on MacOS computers in our office. The computer I am using only has some of the email addresses listed in Thunderbird, and I am trying to add the rest.

Once all requested data is entered in the "Set Up Your Existing Mail Address" screen, we receive the error message: "Unable to log in at server. Probably wrong configuration, user name, or password." All of the data is correct, and I have tried this process different weeks to see if the issue will clear on its own, but no. I've attached a screenshot of the error message.

I have tried this with several pre-existing email addresses and it's giving me the same message, although it did allow me to add one address recently. That newly added, previously existing address is now somewhat accessible via Thunderbird, but every time we open Thunderbird it says "Login to server imap.zoho.com with username shipping@jadeandpearl.com failed." I can access the inbox and other folders of this account in the Thunderbird desktop app, but it is not currently showing new email.

Thunderbird version: 115.12.1 (64bit) MacOS: Sonoma 14.5

Thunderbird 115.12.1 (64-bit) on Linux Debian 12, I have several accounts in a panel on the left. When the accounts are collapsed, they unexpectedly expand and make it difficult to know which account's email I'm reading on the right.

How do I control that behavior, please?

Dear

Subject to the following mail addresses: gunter.peeters@scarlet.be

We keep getting the following message when sending emails. An error occurred while sending email. The mail server replied: ip 213.49.30.104 blocked for relaying spam http://www.scarlet.be/pm/?e=f53&s=r&p=213.49.30.104. Please check if your email address is set correctly in your account settings and try again.

We are able to receive emails.

Is it possible to check this out?

Thanks in advance!

Kind regards Gunter Peeters

Translated with DeepL.com (free version)

I keep getting "can't connect" message and I have to enter my password for outgoing mail. Incoming comes through no problem. How can I get Thunderbird to remember my provider password for outgoing? They obviously already have it for incoming.

Regularly the messages in some subfolders are doubled. I don't know why or how it was triggered. It is very annoying, because some subfolders contain a lot of messages. Since I don't know how to get rid of this double messages, except by deleting them by hand one at the time, it is a very time consuming matter. I tried repairing the folder, but that didn't work. I already have had a folder where all messages were doubled several times. So every message was there six, seven, or eight times! Is there somebody with an explanation and - preferably - a solution to prevent this?

To the Mozilla Community:

I have a Posteo account and set it up successfully in Thunderbird. Emails and Calendar are both working without any issues.

However, Posteo contacts are not syncing. I used the TbSync / Provider for CalDAV and CardDAV without success. And using the Add CardDAV Address Book in Thunderbird is not working either.

Posteo Support confirmed my settings are correct. (Enter https://posteo.de:8843/addressbooks/johnexample/default in the URL field and replace johnexample with the local part of your email address. )

Any assistance that can be provided to troubleshoot and resolve this issue is appreciated.

Thank you.

--Shaun

Hi, first I've been using Thunderbird for decades and couldn't do without it -- keep up the good work! I have a keyboard shortcut bug and an icon action bug to report, as well as a text formatting suggestion. As background, I'm running TBird 115.12.1 (64-bit) on Windows 10 and have three different IMAP email accounts and a collection of local message folders that I access.

• Keyboard Shortcut Bug: I use the the filter box activated by <Ctl+Shft+K>. Everything works fine when I freshly launch TBird, but after some variable length of time after switching between various apps and activities, when I return to TBird I find that <Ctl+Shft+K> does not switch focus to the filter box. In this state, typing a search string gets lost. I can manually select the filter box and enter a search string, but the keyboard accelerator is not functional. It does not repair itself until I relaunch TBird. I have tried unsuccessfully to isolate events outside of TBird that bring this on.

• Icon Action Bug: I also use the inbox selector icon and a similar problem happens after extended external session activities, but not necessarily coincident with the filter box problem. The inbox selector icon stops functioning to display the new input mailbox folder being selected -- it keeps the previously selected folder in the mailbox window. To switch to another folder, I have to manually open the folder sidebar menu and select the folder I want to display. Again, I have not been able to pin down what causes this to happen. It resets to normal function when I reload TBird.

• Text Formatting: Before the upgrade to SuperNova, when composing/editing a message, I could select disjoint strings (using <ctl>select) and have text formatting options (like text style) apply to each of the selected substrings in parallel. Now with SuperNova, when I select disjoint strings, the text formatting option applies only to the first selected substring. This makes complex text formatting very tedious because I have to sequentially select the substrings and apply the formatting commands. Please restore the previous ability of reformat multiple selected disjoint strings.

Thanks again for your outstanding work on improving TBird!

Regards, Tom Rindfleisch <tcr@stanford.edu>

I am using Thunderbird 115.12.1 (64 bit) on Windows 10 with the email account set up as POP3 for the Gmail account

I have a subfolder under an Inbox (Gmail account) that is no longer showing up. If I search for an email address from a sender that was in the folder, I get a list of emails showing the dates and subject, but if I click on the email, the tab that opens is blank.

My PC crashed, but I can't say for sure when the folder disappeared, other than I know it was there 4 days ago. It the the only subfolder that is missing.

Any help is appreciated. Thanks

Device: Desktop computer - Win 7 Pro Email client: Thunderbird Version 102.13 Server: POP settings

I am a Cox email user and was recently migrated to Yahoo. After I input the correct server settings on the Thunderbird app,each time I click on the Get Message button, It starts downloading all (100K+) the email messages in my Yahoo inbox, including the ones that were already downloaded on my computer from the Cox server. Are there certain settings in Thunderbird that will stop this issue and just let me download new messages? TIA -Craig

It seems as the interface thinks the window containing Thunderbird is longer than it actually is. The bottom part of the interface is missing and there's no scroll bar. This is most apparent to me in the Address book, where part of the fields is invisible, as are the Cancel/Save buttons. When I start Thunderbird, that bottom part of the interface would appear for about a second and then disappear. Resizing the window doesn't help.

When I start Thunderbird in Troubleshooting mode, the interface works fine, but "Reset toolbars and controls" and "Disable all add-ons" doesn't fixt the issue.

It might have started when I connected a secondary monitor, positioned above the primary. I thought disconnecting that monitor fixed it, but I since reconnected it and the issue now won't go away except when in Troubleshoot Mode.

I run a dual boot system with Fedora 40 with Thunderbird installed via DNF and Windows 11 Professional with Thunderbird installed from the Mozilla download site. I have had a Gmail account configured on both sides for some time. Recently I have been seeing very slow (2-3 minutes) outgoing sends from the Gmail account on the Fedora side ( thankfully they are eventually successful), but no such slowdowns from the Windows 11 side. As far as I can tell the accounts on both sides are configured the same (I always take the automatic config option when adding an account). I have also looked at the extra account settings required for OAuth2 authentication with Fedora, and believe they are all correct. I have made sends directly from the Gmail server, and they have no delay, so the problem must be related to communication between Thunderbird and the Gmail server on the Fedora side. Interestingly, I do get the following warning message when opening the Fedora Thunderbird:

Could Not Authenticate -- Imap(imap.gmail.com)

The server for account "imap (imap.gmail.com)" refused the supplied username and password. Do you want to go to the settings for another attempt at logging in, or do nothing?

Login failed, sever replied A000002 NO Invalid credentials (Failure) [AUTHENTICATIONFAILED]

This obviously is a problem, yet it doesn't seem to be fatal, as the server eventually connects, but after the delay. I have checked my account password, and I know it is correct. I would appreciate any insights into what is going on.

Tom Rosmond tomrosmond@gmail.com

This just started recently, and I have no clue yet how it started or how to fix it. I have tried several "fixes" listed on the internet, but no luck so far. I'm running Thunderbird V 102.5.0 (64 bit) on Windows 11. This does not happen to any other programs that I may be running, only TB and only after I delete the 2nd or 3rd email in my sbcglobal account. It doesn't happen with my gmail account that I have running in TB also. The freeze lasts a couple of minutes, and then reoccurs after I delete 2 or 3 more emails. It seems to only affect my "inbox" and not "sent" or "trash". Sorry if this has been asked and answered before, but I was unable to find it here. Would appreciate any assistance to point me in the direction of a solution. Thanks

I have been unable to receive eMails from my internet provider (Optusnet) in Australia for sometime now. I keep getting a "Time Out" message from Thunderbird. I am using the latest version of Windows 11 on my PC.

I have spoken to Optus and confirmed that I am using the correct IMAP (Port 923) and SMTP (Port 25) settings. Is it possible to fix this in the settings menu. Or is this an Optus security issue that they are currently working on.

Kind Regards,

Jay Robertson

I set up a new Windows 11 PC (64-bit) about 2 months ago, and installed Thunderbird Supernova. I allowed MTS to choose all the settings and everything was working fine until about 3 weeks ago I am now running version 115.11.1 (64-bit). I noticed that many messages I recieve at scheduled times every day were not appearing in my MTS message list until sevveral hours (a few actually took 3 days) after their normal delivery times. Checking with the senders revealed no change to the time they were sent. Looking at the messages when they appeared showed that they WERE received on time. Logging into the web interfaces for Gmail and Comcast/XFINITY email revealed that the messages were arriving on time. The only logical conclusion is that MTS has a problem in its IMAP protocol implementation that does not recognize new/unread messages as such, and therefore does not retrieve them. I am legally blind, and up to this point, mTS is the only fully accessible, easy-to-keyboard-navigate email program.

Suddenly and without warning on May 26, my Thunderbird stopped dowloading my gmail emails. My other (virtually identical) laptop downloads them fine. I have checked all the network settings against my functioning Tbird on my other laptop and I can't spot a difference.

 Application Basics

   Name: Thunderbird
   Version: 115.11.1
   Build ID: 20240528060252
   Distribution ID:

   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.11.1
   OS: Windows_NT 10.0 22631
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 31.6 GB
   Disk Space Available: 507 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, 3, 10
     OUTGOING: , smtp.gmail.com:465, 3, 10, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3

   account3:
     INCOMING: account3, , (imap) imap.virginmedia.com:993, 3, 3
     OUTGOING: , smtp.virginmedia.com:465, 3, 3, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

     RNP (OpenPGP)

 Calendar Settings

   Home

     Name
     Value

     Name:
     Type: storage
     Disabled: false
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organizer Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

   GPU: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus: Avast Antivirus;Spybot - Search and Destroy
     Antispyware:
     Firewall: Avast Antivirus

 Graphics

     Features
     Compositing: WebRender
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)

EGL_VERSION: 1.5 (ANGLE 2.1.19736 git hash: fa03ab3adeaf) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1191)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19736 git hash: fa03ab3adeaf)
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     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)

EGL_VERSION: 1.5 (ANGLE 2.1.19736 git hash: fa03ab3adeaf) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1191)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19736 git hash: fa03ab3adeaf)
     WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
     Direct2D: true
     Target Frame Rate: 60
     DirectWrite: true (10.0.22621.3672)

     GPU #1
     Active: Yes
     Description: Intel(R) UHD Graphics
     Vendor ID: 0x8086
     Device ID: 0x9a78
     Driver Version: 30.0.101.1191
     Driver Date: 12-3-2021
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 00000000
     RAM: 0

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
     CMSOutputProfile: AAAMSExpbm8CEAAAbW50clJHQiBYWVogB84AAgAJAAYAMQAAYWNzcE1TRlQAAAAASUVDIHNSR0IAAAAAAAAAAAAAAAAAAPbWAAEAAAAA0y1IUCAgAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAARY3BydAAAAVAAAAAzZGVzYwAAAYQAAABsd3RwdAAAAfAAAAAUYmtwdAAAAgQAAAAUclhZWgAAAhgAAAAUZ1hZWgAAAiwAAAAUYlhZWgAAAkAAAAAUZG1uZAAAAlQAAABwZG1kZAAAAsQAAACIdnVlZAAAA0wAAACGdmlldwAAA9QAAAAkbHVtaQAAA/gAAAAUbWVhcwAABAwAAAAkdGVjaAAABDAAAAAMclRSQwAABDwAAAgMZ1RSQwAABDwAAAgMYlRSQwAABDwAAAgMdGV4dAAAAABDb3B5cmlnaHQgKGMpIDE5OTggSGV3bGV0dC1QYWNrYXJkIENvbXBhbnkAAGRlc2MAAAAAAAAAEnNSR0IgSUVDNjE5NjYtMi4xAAAAAAAAAAAAAAASc1JHQiBJRUM2MTk2Ni0yLjEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAFhZWiAAAAAAAADzUQABAAAAARbMWFlaIAAAAAAAAAAAAAAAAAAAAABYWVogAAAAAAAAb6IAADj1AAADkFhZWiAAAAAAAABimQAAt4UAABjaWFlaIAAAAAAAACSgAAAPhAAAts9kZXNjAAAAAAAAABZJRUMgaHR0cDovL3d3dy5pZWMuY2gAAAAAAAAAAAAAABZJRUMgaHR0cDovL3d3dy5pZWMuY2gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAZGVzYwAAAAAAAAAuSUVDIDYxOTY2LTIuMSBEZWZhdWx0IFJHQiBjb2xvdXIgc3BhY2UgLSBzUkdCAAAAAAAAAAAAAAAuSUVDIDYxOTY2LTIuMSBEZWZhdWx0IFJHQiBjb2xvdXIgc3BhY2UgLSBzUkdCAAAAAAAAAAAAAAAAAAAAAAAAAAAAAGRlc2MAAAAAAAAALFJlZmVyZW5jZSBWaWV3aW5nIENvbmRpdGlvbiBpbiBJRUM2MTk2Ni0yLjEAAAAAAAAAAAAAACxSZWZlcmVuY2UgVmlld2luZyBDb25kaXRpb24gaW4gSUVDNjE5NjYtMi4xAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAB2aWV3AAAAAAATpP4AFF8uABDPFAAD7cwABBMLAANcngAAAAFYWVogAAAAAABMCVYAUAAAAFcf521lYXMAAAAAAAAAAQAAAAAAAAAAAAAAAAAAAAAAAAKPAAAAAnNpZyAAAAAAQ1JUIGN1cnYAAAAAAAAEAAAAAAUACgAPABQAGQAeACMAKAAtADIANwA7AEAARQBKAE8AVABZAF4AYwBoAG0AcgB3AHwAgQCGAIsAkACVAJoAnwCkAKkArgCyALcAvADBAMYAywDQANUA2wDgAOUA6wDwAPYA+wEBAQcBDQETARkBHwElASsBMgE4AT4BRQFMAVIBWQFgAWcBbgF1AXwBgwGLAZIBmgGhAakBsQG5AcEByQHRAdkB4QHpAfIB+gIDAgwCFAIdAiYCLwI4AkECSwJUAl0CZwJxAnoChAKOApgCogKsArYCwQLLAtUC4ALrAvUDAAMLAxYDIQMtAzgDQwNPA1oDZgNyA34DigOWA6IDrgO6A8cD0wPgA+wD+QQGBBMEIAQtBDsESARVBGMEcQR+BIwEmgSoBLYExATTBOEE8AT+BQ0FHAUrBToFSQVYBWcFdwWGBZYFpgW1BcUF1QXlBfYGBgYWBicGNwZIBlkGagZ7BowGnQavBsAG0QbjBvUHBwcZBysHPQdPB2EHdAeGB5kHrAe/B9IH5Qf4CAsIHwgyCEYIWghuCIIIlgiqCL4I0gjnCPsJEAklCToJTwlkCXkJjwmkCboJzwnlCfsKEQonCj0KVApqCoEKmAquCsUK3ArzCwsLIgs5C1ELaQuAC5gLsAvIC+EL+QwSDCoMQwxcDHUMjgynDMAM2QzzDQ0NJg1ADVoNdA2ODakNww3eDfgOEw4uDkkOZA5/DpsOtg7SDu4PCQ8lD0EPXg96D5YPsw/PD+wQCRAmEEMQYRB+EJsQuRDXEPURExExEU8RbRGMEaoRyRHoEgcSJhJFEmQShBKjEsMS4xMDEyMTQxNjE4MTpBPFE+UUBhQnFEkUahSLFK0UzhTwFRIVNBVWFXgVmxW9FeAWAxYmFkkWbBaPFrIW1hb6Fx0XQRdlF4kXrhfSF/cYGxhAGGUYihivGNUY+hkgGUUZaxmRGbcZ3RoEGioaURp3Gp4axRrsGxQbOxtjG4obshvaHAIcKhxSHHscoxzMHPUdHh1HHXAdmR3DHeweFh5AHmoelB6+HukfEx8+H2kflB+/H+ogFSBBIGwgmCDEIPAhHCFIIXUhoSHOIfsiJyJVIoIiryLdIwojOCNmI5QjwiPwJB8kTSR8JKsk2iUJJTglaCWXJccl9yYnJlcmhya3JugnGCdJJ3onqyfcKA0oPyhxKKIo1CkGKTgpaymdKdAqAio1KmgqmyrPKwIrNitpK50r0SwFLDksbiyiLNctDC1BLXYtqy3hLhYuTC6CLrcu7i8kL1ovkS/HL/4wNTBsMKQw2zESMUoxgjG6MfIyKjJjMpsy1DMNM0YzfzO4M/E0KzRlNJ402DUTNU01hzXCNf02NzZyNq426TckN2A3nDfXOBQ4UDiMOMg5BTlCOX85vDn5OjY6dDqyOu87LTtrO6o76DwnPGU8pDzjPSI9YT2hPeA+ID5gPqA+4D8hP2E/oj/iQCNAZECmQOdBKUFqQaxB7kIwQnJCtUL3QzpDfUPARANER0SKRM5FEkVVRZpF3kYiRmdGq0bwRzVHe0fASAVIS0iRSNdJHUljSalJ8Eo3Sn1KxEsMS1NLmkviTCpMcky6TQJNSk2TTdxOJU5uTrdPAE9JT5NP3VAnUHFQu1EGUVBRm1HmUjFSfFLHUxNTX1OqU/ZUQlSPVNtVKFV1VcJWD1ZcVqlW91dEV5JX4FgvWH1Yy1kaWWlZuFoHWlZaplr1W0VblVvlXDVchlzWXSddeF3JXhpebF69Xw9fYV+zYAVgV2CqYPxhT2GiYfViSWKcYvBjQ2OXY+tkQGSUZOllPWWSZedmPWaSZuhnPWeTZ+loP2iWaOxpQ2maafFqSGqfavdrT2una/9sV2yvbQhtYG25bhJua27Ebx5veG/RcCtwhnDgcTpxlXHwcktypnMBc11zuHQUdHB0zHUodYV14XY+dpt2+HdWd7N4EXhueMx5KnmJeed6RnqlewR7Y3vCfCF8gXzhfUF9oX4BfmJ+wn8jf4R/5YBHgKiBCoFrgc2CMIKSgvSDV4O6hB2EgITjhUeFq4YOhnKG14c7h5+IBIhpiM6JM4mZif6KZIrKizCLlov8jGOMyo0xjZiN/45mjs6PNo+ekAaQbpDWkT+RqJIRknqS45NNk7aUIJSKlPSVX5XJljSWn5cKl3WX4JhMmLiZJJmQmfyaaJrVm0Kbr5wcnImc951kndKeQJ6unx2fi5/6oGmg2KFHobaiJqKWowajdqPmpFakx6U4pammGqaLpv2nbqfgqFKoxKk3qamqHKqPqwKrdavprFys0K1ErbiuLa6hrxavi7AAsHWw6rFgsdayS7LCszizrrQltJy1E7WKtgG2ebbwt2i34LhZuNG5SrnCuju6tbsuu6e8IbybvRW9j74KvoS+/796v/XAcMDswWfB48JfwtvDWMPUxFHEzsVLxcjGRsbDx0HHv8g9yLzJOsm5yjjKt8s2y7bMNcy1zTXNtc42zrbPN8+40DnQutE80b7SP9LB00TTxtRJ1MvVTtXR1lXW2Ndc1+DYZNjo2WzZ8dp22vvbgNwF3IrdEN2W3hzeot8p36/gNuC94UThzOJT4tvjY+Pr5HPk/OWE5g3mlucf56noMui86Ubp0Opb6uXrcOv77IbtEe2c7ijutO9A78zwWPDl8XLx//KM8xnzp/Q09ML1UPXe9m32+/eK+Bn4qPk4+cf6V/rn+3f8B/yY/Sn9uv5L/tz/bf//
     Display0: 1600x900@60Hz scales:1.000000|1.000000
     DisplayCount: 1
     HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0
     OverlaySupport: NV12=Scaling YUV2=Scaling BGRA8=Software RGB10A2=None
     SwapChainTearingSupport: Supported
     GPUProcessPid: 1420
     Window Device Pixel Ratios: 1
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     WebGPU Default Adapter: [object Object]
     WebGPU Fallback Adapter: [object Object]

     Decision Log
     HW_COMPOSITING: available by default
     D3D11_COMPOSITING: available by default
     DIRECT2D: available by default
     D3D11_HW_ANGLE: available by default
     GPU_PROCESS: available by default
     WEBRENDER: available by default
     WEBRENDER_COMPOSITOR: available by default
     WEBRENDER_PARTIAL: available by default
     WEBRENDER_SHADER_CACHE: available by default
     WEBRENDER_OPTIMIZED_SHADERS: available by default
     WEBRENDER_ANGLE: available by default
     WEBRENDER_DCOMP_PRESENT: available by default
     WEBRENDER_SCISSORED_CACHE_CLEARS: available by defaultblocklisted by env: Blocklisted by gfxInfo
     WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
     WINDOW_OCCLUSION: available by default
     VIDEO_OVERLAY: available by default
     HW_DECODED_VIDEO_ZERO_COPY: available by default
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default
     REUSE_DECODER_DEVICE: available by default
     BACKDROP_FILTER: available by default
     CANVAS_RENDERER_THREAD: available by default
     ACCELERATED_CANVAS2D: disabled by default: Disabled by default

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Speaker (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_103C881B&REV_1000\5&37b43bd3&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Headphone (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_103C881B&REV_1000\5&37b43bd3&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Headphones (Dave’s AirPods Pro)
       BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001004c_PID&200e\7&100f5320&0&A477F3E5565C_C00000000
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Microphone Array (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_103C881B&REV_1000\5&37b43bd3&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Stereo Mix (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_103C881B&REV_1000\5&37b43bd3&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Headset (Dave’s AirPods Pro)
       BTHHFENUM\BthHFPAudio\8&13a0eb75&0&97
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 16000, support: 16000 - 16000
       0 - 0

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_APP_RESTART: 1
   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\daveh\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\daveh\AppData\Roaming\Thunderbird\Profiles\mwfcw6pr.default-release\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\daveh\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini
   MOZ_LAUNCHER_PROCESS: 1

 Important Modified Preferences

   browser.search.region: US
   extensions.lastAppVersion: 115.11.1
   font.internaluseonly.changed: false
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x9a78
   gfx.crash-guard.wmfvpxvideo.driverVersion: 30.0.101.1191
   idle.lastDailyNotification: 1718113524
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1717940721
   privacy.purge_trackers.date_in_cookie_database: 0
   security.disable_button.openCertManager: false
   security.sandbox.content.tempDirSuffix: {3db07679-f857-4da5-a7d9-0270b2a192db}
   signon.autologin.proxy: true
   storage.vacuum.last.content-prefs.sqlite: 1715340040
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1715944851
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.35
     4.35

     NSS
     3.90.2
     3.90.2

     NSSSMIME
     3.90.2
     3.90.2

     NSSSSL
     3.90.2
     3.90.2

     NSSUTIL
     3.90.2
     3.90.2

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
   GPU Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\daveh\AppData\Local\Thunderbird\Profiles\mwfcw6pr.default-release\startupCache\startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: false
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

   print_printer: HPD50E59 (HP DeskJet 2700 series)
   print.more-settings.open: true
   print.printer_HPD50E59_(HP_DeskJet_2700_series).print_orientation: 0

I am reduced to using Outlook.

A while ago I subscribed to an RSS, but all that happened was that two empty folders were created and they're impossible to delete. They just return. I run the latest Thunderbird on an updated Windows 11 PC.

First of all, Thunderbird for whatever reason does not trust Lets Encrypt certificates. Is Thunderbird special?

Next, when it asks to confirm the cert, the confirmation dialog and a message box appear, hidden under the new email window. Is there a good reason why they should not pop up, like all normal new dialogs and message boxes pop up, in millions of other softwares? Does Thunderbird have to be special and hide its dialogs?

And lastly, it takes a deliberate development effort to hide new dialogs. Is there a good reason for you to do that to us, so that we have a hard time Alt-Tabbing into the confirmation dialog? What is it?

Please explain how to resolve this issue. Unable to send email from fwinters@comcast.net. Error code resomata-a2p-646965. sys.comcast.net