Firefox Support Forum

Hi, I hit Foxfire icon, I get XUL Runner message,

Error Platform Version 127.0.1 is not compatible with mini version ] = 127.0 and max version ] = 127.0

How do I correct and gain access!!???

Please help, definitely liked days of yore when one could call.

Andrew

So I do not have the settings for cookies or history to be cleared i disabled that and I made sure it should save but no matter what I have to go through the struggle to sign back into everything. I've tried every fix like making a account then signing out or changing the settings nothing has worked. It's really annoying if anyone knows how to fix it that would be great

i need help to get new certificate https://www.internet.umwalimusacco.rw/#

Peer’s Certificate has expired.

HTTP Strict Transport Security: false HTTP Public Key Pinning: false

Certificate chain:

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I've been using Firefox since the very beginning, and try to contribute to support it and Thunderbird when I can. But today, in order to get messages from my health care provider at Kaiser Permanente -- kp.org -- and get a document I needed for physical therapy, I had to sign in via Microsoft Edge in order to log in to my member account. On my Windows 11 Pro computer, I kept getting the message shown in the attached screenshot = "this page isn't redirecting properly".

I WAS able to sign in to kp.org from my mobile phone, but couldn't download the document from there. But at least I was able to send an message to my doctor asking them to send me the document via snail-mail.

At first I thought the problem was the Kaiser web site (which admittedly is pretty gawdawful). Didn't have time to pursue it last week, because I was attending an all-day class Mon-Fri. Finally today, when I got the same Firefox error message, I tried to access kp.org via Microsoft Edge. Sure enough, it worked.

Then I searched Mozilla support, and found a closed message thread indicating that the problem had theoretically been "solved" by some sort of programming fix as of June 12th or thereabouts.

I do NOT want to switch to a browser maintained by Monopolists'R'Us. I still bear a grudge because about 30 years ago they killed or marginalized two of my favorite programs (Lotus and WordPerfect) by giving away Excel and Word for free with Windows. Even if I LIKED Microsoft, the default user interface is cluttered with too many cutesy-poo widgets and AS (artificial stupidity) "help" that I do not want. But I'm an old lady (84), and if I need to communicate with my health care providers, I will have to use whatever method works, no matter how much it galls me.

Hope you guys can find a fix to this problem that works for EVERYBODY (including me). Thanks for your attention.

Hi,

Thanks for your help with this. When I search for something in FF and click on the MAPS button, it comes up with Apple Maps by default. I would like that button to open Google Maps by default. (Mainly because Apple Maps misses a lot of information and significantly hinders my searches. Invariably, opening Google maps gets me to my answer or information much quicker.

I have tried various help suggestions but simply have not been able to do this.

Please can you tell me if it's possible to do this and if so, how?

Thanks again.

I am using Windows 11 and FF 127.02. I have read the lag issue with Youtube was suppose to be corrected with FF 127.02 but it is not. I have been using FF for many years now an love it. It is my understanding that it is the ad blockers causing the slow down. Do you have an estimated date when this will be resolved. I have tried every trick included running it in diagnostic mode or trouble shooting mode. Nothing seems to work. Not even a refresh.

Thanks

I can't download anything by that green download button (Youtube). I just receive error messages, see attachment. I have read their FAQ and I have latest versions of Firefox and savefrom.net helper.

I am trying to access the online library website for my college. I had no trouble all week then all of a sudden I keep getting this message: "Unauthorized LTI Launch Request 401

   Please check the configuration settings used for the LTI/OAuth/OpenID access.
   Your browser's "Block 3rd party cookies" or "Prevent cross-site tracking" setting can also cause this error."

I already changed the cookies settings to allow this website and my school's website. I don't understand the issue and why it popped up out of nowhere. I use firefox latest update on Windows 11. I do use a vpn but I used it the whole time, even when the site was working and I have tried turning it off. It doesn't help.

Downloaded an update a few days ago on my W11 OS and FF stopped loading pages Office Depot, Expedia, Amazon it was off and on would show up when it first loaded then when the news pages loaded it would disappear. Tried to use Refresh but it cut off my access to the web message: Secure connection failed...error connection...PR_END_OF_FILE_ERROR. Tried restart with add ons disabled...nothing, tried restart normally...nothing. Any help in this would be appreciated thanks.

Some shades of white have a purple tinge to them. The amazon logo, certain themes, and other websites are slightly purple. This is only an issue in firefox, not any other program or browser.

Even when i set it on start from where i left off, after closing my Mozilla desktop application my all tabs get reset which have been quite problematic for me.

In regards for this, please solve this problem as soon as possible as it keeps hindering with my work

When I search for a Hebrew-language video on Firefox the resulting link text overlaps with the English text “Translate this page” for all YouTube videos. I don’t want any page translated and my Firefox Translation settings include no languages. The overlap only occurs on YouTube video links. How can I get rid of the “Translate this page” text? Thanks.

On 18 June in the morning my bookmarks were all listed to the left of my browser and I shut down my laptop. That evening I turned on the laptop and bookmarks were gone the browser got brighter and my bookmarks are now only accessible thru a tab in upper right hand corner called other bookmarks. I want them back to the left side of my browser and do not know how to do it.

At some point about 5 days ago, Firefox began to load YouTube videos unacceptably slowly. To begin a video it may take around 30 seconds or more to load (with a black screen and circular loading bar/graphic), and randomly throughout the video it will need to load again which has taken up to 5 minutes at times.

Steps I have taken: - ran Firefox in troubleshooting mode (issue persisted with no extensions) - minimized memory usage - disabled hardware acceleration - refreshed Firefox twice - reinstalled Firefox

Testing/comparing YouTube in Chrome and Edge, videos load near instantaneously (even while running an extension such as uBlock Origin), and I can click anywhere in the duration of the video and it loads in less than a second. Strangely, sometimes the issue doesn't persist for the next 2-3 videos that I try to play, but then goes right back to an extremely long load time for the next video. I've never had such an issue with Firefox before and cannot find a solution. Extensions don't appear to be an issue and other browsers run YouTube perfecty fine.

I have been dealing with problems with Firefox and YouTube for a long time. Every time I open a YouTube video in a new tab it would always give me this grey screen that goes away after a long time waiting.

I have tried:

• Refreshing Firefox
• Reinstalling Firefox
• Troubleshoot Mode, which the problem persist in troubleshoot mode so its not an addon
• Tried creating a new profile
• User-Agent Switcher which doesn't work all the time.

I want to avoid going chromium-based browsers but this is making me consider.

For about a couple of weeks, there has been a lot of delay between what I type and when it actually appears. It's maddening! I have not changed any of my Firefox settings. I did a 'refresh' about an hour ago. I am not seeing any network activity that I cannot recognize. I d/l'd 'Malwarebytes' and ran it..."no threats". MS Defender has always been on & protecting me. I have never had this situation occur before and am hoping for some help (5 to 10 seconds to wait for what you've keyed in is not fun).

Even though I actually have only 1, 2, or 3 Firefox windows actually open, subsequent browsing is is stacking up instances. Following is a copy of Windows' "processes screen" illustrating an actual instance. At this point, I run out of memory and Firefox crashes.

tl Firefox (15) 7.0% 1,133.1 MB 0.1 m/s 0 Mbps i£, Firefox Efficiency... 0% 398.5 MB o m/s 0 Mbps Firefox 1.7% 268.3 MB o.i m/s 0 Mbps Firefox 3.6% 174.8 MB o.i m/s 0 Mbps Firefox 0.8% 120.8 MB o m/s 0 Mbps Firefox Efficiency... 0.8% 48.3 MB o m/s 0 Mbps Firefox Efficiency... 0% 36.3 MB o m/s 0 Mbps Firefox Efficiency... 0% 30.7 MB o m/s 0 Mbps Firefox 0% 20.3 MB o m/s 0 Mbps Firefox Efficiency... 0% 17.6 MB o m/s 0 Mbps Firefox Efficiency... © 0% 8.4 MB o m/s 0 Mbps Firefox Efficiency... © 0% 5.3 MB o m/s 0 Mbps Firefox 0% 1.8 MB o m/s 0 Mbps Firefox 0% 0.8 MB o m/s 0 Mbps i£. Firefox 0% 0.8 MB 0 MB/s 0 Mbps Firefox 0% 0.5 MB o m/s 0 Mbps

A few days ago I tried to download something from a modding website for a game, and the download simply failed instantly. I thought it might have been an issue with that website, but after pressing on with my plans with Edge and later trying to download Microsoft Visual Studio through Firefox, it failed again.

A week or two prior downloads were working fine, and I hadn't changed any Firefox settings between now and then. There's clearly something blocking downloads, but I don't know what. I'm not adept enough at fiddling with individual settings all day to know what they do or figure it out easily. All I know is that pretty much all of the conventional solutions from the most recent posts about this (2+ years ago) are not working. I've tried messing around in about:config and about:profiles, tried disabling and unchecking Firefox security settings, and changing the directory for downloaded files. I've even tried disabling Windows Firewall and Nord VPN.