Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Learn More

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

There is a large "ink-spot" on menu bar.

  • 4 відповіді
  • 5 мають цю проблему
  • 1 перегляд
  • Остання відповідь від kytri07

more options

There is a large black-ink spot covering part of the menu bar. How can I get rid of it? I uninstalled Firefox and installed it again and the spot is still there.

There is a large black-ink spot covering part of the menu bar. How can I get rid of it? I uninstalled Firefox and installed it again and the spot is still there.

Обране рішення

It appears you've installed a persona without knowing it. To turn it off, go to Tools > Add-ons > Appearance. Select Default, and click Enable.
For more info about themes, see Use themes to change the look of Firefox.

Читати цю відповідь у контексті 👍 1

Усі відповіді (4)

more options

I think in a case like this, it would be very useful to actually see what you're talking about. If you can create a screenshot and attach it to this thread, that you help everyone know what you're referring to as an ink-spot. For instructions on how to create a screenshot on Mac, see http://www.youtube.com/watch?v=h3RkDPfphSQ

Right now, my guess is that the spot is caused by an add-on. If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? To start in Safe Mode, go to Help > Restart with Add-ons Disabled.

If the problem does not occur in Safe Mode, then you can disable your extensions one-by-one until you find out which one is causing the problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

more options

Thanks for your quick response. I followed your directions, and unfortunately the problems still occurs when I open Firefox on Safe Mode. I have attached a screenshot so you can see the black spot on the menu bar. If you have further recommendations, I would really appreciate them.

more options

Вибране рішення

It appears you've installed a persona without knowing it. To turn it off, go to Tools > Add-ons > Appearance. Select Default, and click Enable.
For more info about themes, see Use themes to change the look of Firefox.

more options

Thanks for your help. The black spot is gone now.