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My bookmarks have vanished. I want to re-import from Safari. But the "Import" command in the File menu is not available. What's up?

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  • Last reply by cor-el

Firefox works fine. However, my bookmarks toolbar is marked as <empty>. Didn't used to be. I have no idea where they've gone.

So rather than dwell on the loss, I thought I'd move ahead by importing the bookmarks I have in Safari over to Firefox. No luck, the "import" command on the File menu is de-highlighted. I cannot select it.

Firefox works fine. However, my bookmarks toolbar is marked as <empty>. Didn't used to be. I have no idea where they've gone. So rather than dwell on the loss, I thought I'd move ahead by importing the bookmarks I have in Safari over to Firefox. No luck, the "import" command on the File menu is de-highlighted. I cannot select it.

All Replies (2)

You can try to recover your lost bookmarks as explained in this article.

Otherwise, you can try to import from Safari as explained here. It explains a workaround to import bookmarks from Safari since the "Import" menu is disabled for you.

  • Make sure that you not run Firefox in (permanent) Private Browsing - Use Firefox without saving history mode
  • In Private Browsing mode some menu items are disabled (grayed) and features like visited links are disabled and not showing
  • You are in Private Browsing mode if you see "Tools > Stop Private Browsing", possibly grayed
  • You enter Private Browsing mode if you select: Firefox > Preferences > Privacy > History: Firefox will: "Never Remember History"
  • To see all History and Cookie settings, choose: Firefox > Preferences > Privacy, choose the setting Firefox will: Use custom settings for history
  • Uncheck: [ ] "Automatically start Firefox in a private browsing session"