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Cant find my user name/password and I'm told it's been sent to my e-mail...after 3 days no e-mail.

booboolicious
booboolicious
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I'm pretty furious. For days I've been attempting to contact anyone @ Mozilla/firefox. Reason: Last week I downloaded Firefox to replace IExplorer. Everything seems to work fine...EXCEPT...e-mail. E-mail via att.yahoo.com. It runs hideously slow. (It didn't do that w/ Internet Explorer.) I need to know how to fix it. When I've attempted to access support through Firefox "Get started..." "Get help"....etc. I've been requested to furnish "user name" and "password." Since I misplaced both, I requested Firefox to send it to me. The response I got was "...an e-mail (containing that information) "was sent to the e-mail location" I furnished. NOPE!! After several days and multiple access each day.....no e-mail from Mozilla/Firefox. At this point I'm about to share my experience w/ CNET and PC Mag. I must remind you that I'm about half computer stupid...but I learn easily.

I'm pretty furious. For days I've been attempting to contact anyone @ Mozilla/firefox. Reason: Last week I downloaded Firefox to replace IExplorer. Everything seems to work fine...EXCEPT...e-mail. E-mail via att.yahoo.com. It runs hideously slow. (It didn't do that w/ Internet Explorer.) I need to know how to fix it. When I've attempted to access support through Firefox "Get started..." "Get help"....etc. I've been requested to furnish "user name" and "password." Since I misplaced both, I requested Firefox to send it to me. The response I got was "...an e-mail (containing that information) "was sent to the e-mail location" I furnished. NOPE!! After several days and multiple access each day.....no e-mail from Mozilla/Firefox. At this point I'm about to share my experience w/ CNET and PC Mag. I must remind you that I'm about half computer stupid...but I learn easily.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Since this message appeared here (https://support.mozilla.org/questions/1018860), I think that means your support account is active now and that you are successfully logged in. If you use the Edit Profile link, can you find the email account the site is using?

https://support.mozilla.org/users/edit