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Thunderbird crashes with blue screen

  • 6 odpovedí
  • 1 má tento problém
  • 4 zobrazenia
  • Posledná odpoveď od sfhowes

f.lukacs.fl
f.lukacs.fl
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(Google Translation) Thunderbird crashes on startup and takes the whole system with it with a blue screen.

The operating system is a Windows 10 Pro version 20H2 latest update, also for all drivers.

All other programs start without problems, but when starting Thunderbird the blue screen appears with the DXGMMS1. SYS message.

This only appears when you start Thunderbird, which suggests a connection.

I have already De and reinstalled Thunderbird but the error persists.

(German Original) Thunderbird stürzt beim Start ab und nimmt das ganze system mit einem Bluescreen mit.

Betriebssystem ist ein Windows 10 Pro version 20H2 neustes Update, auch bei allen Treibern.

Alle anderen Programme starten ohne Probleme, doch beim Start von Thunderbird erscheind der Bluescreen mit der DXGMMS1. SYS meldung.

Die erscheint nur beim Start von Thunderbird, was einen Zusammenhang nahelegt.

Ich habe Thunderbird bereits De und neu installiert doch der Fehler bleibt.

(Google Translation) Thunderbird crashes on startup and takes the whole system with it with a blue screen. The operating system is a Windows 10 Pro version 20H2 latest update, also for all drivers. All other programs start without problems, but when starting Thunderbird the blue screen appears with the DXGMMS1. SYS message. This only appears when you start Thunderbird, which suggests a connection. I have already De and reinstalled Thunderbird but the error persists. (German Original) Thunderbird stürzt beim Start ab und nimmt das ganze system mit einem Bluescreen mit. Betriebssystem ist ein Windows 10 Pro version 20H2 neustes Update, auch bei allen Treibern. Alle anderen Programme starten ohne Probleme, doch beim Start von Thunderbird erscheind der Bluescreen mit der DXGMMS1. SYS meldung. Die erscheint nur beim Start von Thunderbird, was einen Zusammenhang nahelegt. Ich habe Thunderbird bereits De und neu installiert doch der Fehler bleibt.

Upravil(a) Wayne Mery dňa

Všetky odpovede (6)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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DXGMMS1 is related to nvidia.

Make sure your video drivers are newest.

f.lukacs.fl
f.lukacs.fl Autor otázky
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All Drivers are the Newest, also the Bios and All Windows Updates.

The problem is Only with Thunderbird.

sfhowes
sfhowes
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Does it crash in safe mode (hold Shift when launching TB)? If it doesn't crash, it suggests that hardware acceleration in Options/General/Indexing should be disabled in normal mode (which can be done in safe mode by double-clicking gfx.direct2d.disabled to true in Config. editor).

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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As you probably know, video drivers and OS should never allow an application to cause an OS crash.

That said, please try starting Thunderbird in safe mode https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

f.lukacs.fl
f.lukacs.fl Autor otázky
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Currently Thunderbird does not start either in the safe or in the normal mode. I will try switching off the acceleration by turning off the hardware. Yesterday it still worked without any problems, but not since the Adobe Flash deinstallation update from microsoft and unfortunately I will not get rid of the update either!

sfhowes
sfhowes
  • Top 10 Contributor
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Does this PC have a dedicated video card as well as integrated video? Some users seem to avoid issues by disabling the integrated graphics.