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Intermitent SMTP errors

We have recently moved to a new mail server. We currently have about 20 Thunderbird email clients on Windows in an office location and a macOS home machine. On all machin… (ďalšie informácie)

We have recently moved to a new mail server. We currently have about 20 Thunderbird email clients on Windows in an office location and a macOS home machine. On all machines email is configured to use IMAP on hostname.com port 993 SSL/TLS with Normal Password and SMTP on hostname.com port 465 SSL/TLS with Normal Password.

The home machine is working 100% with no issues, it does have a much faster and lower latency internet connection than the office machines.

Many of the office machines are experiencing intermitent SMTP error messages when sending, intermitent, "unable to save mail in the Sent folder of the Inbox", messages and intermitent unable to move messages between folders.

I have checked and double checked the settings on affected machines - however, I believe a settings issue would result in nothing working, not intermitent functionality. Plus all is working fine on the home machine with the same settings (different OS, but ports and security settings all dictated by server).

With one client behaving properly, the server likwise behaving properly when addressed by the working client and the intermitent nature of the problems we are finding, I suspect we have some sort of network issue. Somthing timing out or a firewall/AV software causing a delay.

I have increased mailnews.tcptimeout on affected machines to 250 based on a forum article but this has had no effect (No idea of units here but if it is seconde then I am not supprised - the SMTP errors, when they happen are almost instantanious).

Any ideas on how to trobleshoot this problem further - The problem seems to get worse through the day, although that may just be peoples tollerance of an intermitent issue going down.

Otázku položil(a) rob.garner Pred 1 minútou

Thunderbird all of a sudden not working / new interface, not able to access regular Thunderbird (Screenshot attached)

Hi everyone, My Thunderbird yesterday - without doing any unusual chances that know of - went weird. Whenever I open the programme now it shows a completely different int… (ďalšie informácie)

Hi everyone, My Thunderbird yesterday - without doing any unusual chances that know of - went weird. Whenever I open the programme now it shows a completely different interface and I can't navigate back in any way to the usual calendar, email, contacts. It also seems to be frozen, because when I click settings it doesn't open any window. I have attached a screenshot of how it looks now.

Could anyone help me out on how to get back to regular Thunderbird? I am also a bit worried of losing all my contacts / calendar.

Let me know if there's more info I can give from my end. Any help very much appreciated.

Otázku položil(a) tania.ad Pred 1 hodinou

Posledná odpoveď od tania.ad Pred 1 hodinou

Unable to send emails

Dear Subject to the following mail addresses: gunter.peeters@scarlet.be We keep getting the following message when sending emails. An error occurred while sending email… (ďalšie informácie)

Dear

Subject to the following mail addresses: gunter.peeters@scarlet.be

We keep getting the following message when sending emails. An error occurred while sending email. The mail server replied: ip 213.49.30.104 blocked for relaying spam http://www.scarlet.be/pm/?e=f53&s=r&p=213.49.30.104. Please check if your email address is set correctly in your account settings and try again.

We are able to receive emails.

Is it possible to check this out?

Thanks in advance!

Kind regards Gunter Peeters

Translated with DeepL.com (free version)

Otázku položil(a) gunter.peeters Pred 21 hodinami

Posledná odpoveď od gunter.peeters Pred 5 hodinami

Thunderbird connection.

I cannot send or receive messages on my Thunderbird a/c. I Believe I have to firstly update my email password from my supplier (Spark New Zealand) but to date I have been… (ďalšie informácie)

I cannot send or receive messages on my Thunderbird a/c. I Believe I have to firstly update my email password from my supplier (Spark New Zealand) but to date I have been unable to do this. When I tried to do this on line Thunderbird indicated they did not recognize my email account at all. What should I do?

Otázku položil(a) roscoe.turner Pred 8 hodinami

account panel control?

Thunderbird 115.12.1 (64-bit) on Linux Debian 12, I have several accounts in a panel on the left. When the accounts are collapsed, they unexpectedly expand and make it di… (ďalšie informácie)

Thunderbird 115.12.1 (64-bit) on Linux Debian 12, I have several accounts in a panel on the left. When the accounts are collapsed, they unexpectedly expand and make it difficult to know which account's email I'm reading on the right.

How do I control that behavior, please?

Otázku položil(a) Rusy Travis Pred 16 hodinami

outgoing mail

I keep getting "can't connect" message and I have to enter my password for outgoing mail. Incoming comes through no problem. How can I get Thunderbird to remember my prov… (ďalšie informácie)

I keep getting "can't connect" message and I have to enter my password for outgoing mail. Incoming comes through no problem. How can I get Thunderbird to remember my provider password for outgoing? They obviously already have it for incoming.

Otázku položil(a) vansks Pred 19 hodinami

Doubling messages

Regularly the messages in some subfolders are doubled. I don't know why or how it was triggered. It is very annoying, because some subfolders contain a lot of messages. … (ďalšie informácie)

Regularly the messages in some subfolders are doubled. I don't know why or how it was triggered. It is very annoying, because some subfolders contain a lot of messages. Since I don't know how to get rid of this double messages, except by deleting them by hand one at the time, it is a very time consuming matter. I tried repairing the folder, but that didn't work. I already have had a folder where all messages were doubled several times. So every message was there six, seven, or eight times! Is there somebody with an explanation and - preferably - a solution to prevent this?

Otázku položil(a) Lis20 Pred 22 hodinami

Bottom part of interface disappears,

It seems as the interface thinks the window containing Thunderbird is longer than it actually is. The bottom part of the interface is missing and there's no scroll bar. T… (ďalšie informácie)

It seems as the interface thinks the window containing Thunderbird is longer than it actually is. The bottom part of the interface is missing and there's no scroll bar. This is most apparent to me in the Address book, where part of the fields is invisible, as are the Cancel/Save buttons. When I start Thunderbird, that bottom part of the interface would appear for about a second and then disappear. Resizing the window doesn't help.

When I start Thunderbird in Troubleshooting mode, the interface works fine, but "Reset toolbars and controls" and "Disable all add-ons" doesn't fixt the issue.

It might have started when I connected a secondary monitor, positioned above the primary. I thought disconnecting that monitor fixed it, but I since reconnected it and the issue now won't go away except when in Troubleshoot Mode.

Otázku položil(a) Burgemeester Pred 1 dňom

Posledná odpoveď od Burgemeester Pred 1 dňom

IMAP messages not being retrieved on time from Comcast or Gmail

I set up a new Windows 11 PC (64-bit) about 2 months ago, and installed Thunderbird Supernova. I allowed MTS to choose all the settings and everything was working fine un… (ďalšie informácie)

I set up a new Windows 11 PC (64-bit) about 2 months ago, and installed Thunderbird Supernova. I allowed MTS to choose all the settings and everything was working fine until about 3 weeks ago I am now running version 115.11.1 (64-bit). I noticed that many messages I recieve at scheduled times every day were not appearing in my MTS message list until sevveral hours (a few actually took 3 days) after their normal delivery times. Checking with the senders revealed no change to the time they were sent. Looking at the messages when they appeared showed that they WERE received on time. Logging into the web interfaces for Gmail and Comcast/XFINITY email revealed that the messages were arriving on time. The only logical conclusion is that MTS has a problem in its IMAP protocol implementation that does not recognize new/unread messages as such, and therefore does not retrieve them. I am legally blind, and up to this point, mTS is the only fully accessible, easy-to-keyboard-navigate email program.

Otázku položil(a) Paul Gelinas Pred 1 týždňom

Posledná odpoveď od Paul Gelinas Pred 2 dňami

Imap & Gmail

Can't use Gmail account anymore have cleared cookie's and caches removed permissions and account from Google and TB uninstalled then reinstalled then add TB account worke… (ďalšie informácie)

Can't use Gmail account anymore have cleared cookie's and caches removed permissions and account from Google and TB uninstalled then reinstalled then add TB account worked for 2 minutes then got the same error also some emails load while others are just a blank screen all windows 10 and TB updates are current Have attached error we are receiving anything else please just ask Any help appreciated



Bill

Otázku položil(a) randgcommunications Pred 5 dňami

Posledná odpoveď od randgcommunications Pred 3 dňami

unable to receive e-mails since 30/05/2024

Good morning. I have been unable to receive e-mails since 30/05/2024. Has the fact that I received an e-mail message from "Mail@voice" <mboudreaux@firmgroupagency.com&… (ďalšie informácie)

Good morning. I have been unable to receive e-mails since 30/05/2024. Has the fact that I received an e-mail message from "Mail@voice" <mboudreaux@firmgroupagency.com> on 31/05/2024, got to do with the problem. I would be grateful could help solve the problem. Thank you. Emyr Davies.

Otázku položil(a) emyr330 Pred 2 týždňami

Posledná odpoveď od emyr330 Pred 4 dňami

mailto links don't work, "locked" subject, no account to select

Hello! Since I couldn't find help in the forums, I will create a new question. For about a year now the PC at my work will not open mailto-links correctly. There is no ac… (ďalšie informácie)

Hello! Since I couldn't find help in the forums, I will create a new question. For about a year now the PC at my work will not open mailto-links correctly. There is no account to select from, the subject has a lock-symbol. The receiver's address is correct though (I replaced it with "address" for the screenshot). This PC is the only one I know with that problem and only with external mailto-links. If I click on an email address inside a mail, it opens it correctly. Thunderbird version 115.11.1 (32-Bit), Win 10

It's pretty impractical, so I am hoping for help. Thank you!

Otázku položil(a) Phrimpy Pred 3 týždňami

Posledná odpoveď od Phrimpy Pred 4 dňami

Thunderbird freezes when I have a few "log in to account xxxx failed"

Hello, I have been using TB for a long time wiht no mayor problem. I recently had a problem with the hosting services of 2-3 of the email addresses I use in TB and when I… (ďalšie informácie)

Hello, I have been using TB for a long time wiht no mayor problem. I recently had a problem with the hosting services of 2-3 of the email addresses I use in TB and when I now open TB I can click once on the pop up (say on cancel), but when the next pop up message appears (with the same message but for another email address) TB freezes.

Otázku položil(a) mettodo Pred 5 dňami

Issue with connecting via Password Manager

I am using Thunderbird to connect to a personal POP & SMTP server. I have recently migrated to a new desktop and moved the old profile folder to the new computer (so … (ďalšie informácie)

I am using Thunderbird to connect to a personal POP & SMTP server. I have recently migrated to a new desktop and moved the old profile folder to the new computer (so I would keep all the emails). Everything was transferred successfully, including the profile settings.

When I open Thunderbird, I am asked for my password and it all goes well if I enter it manually. If I check the "Use Password Manager to remember this password" box, I am met with a "User to server X with username and password failed" - error and a "Sending of password for user did not succeed" - error. I am entering the exact same password in both cases, yet it only fails when I try to save it.

Otázku položil(a) hamsterushh Pred 6 dňami

Posledná odpoveď od hamsterushh Pred 6 dňami

unable to write email to the mailbox thunderbird

Hi, I have been configured my Gmail account in Mozilla thunderbird client version 115.12.0 in Windows 11 system. Have been receiving an error message frequently as below… (ďalšie informácie)

Hi,

I have been configured my Gmail account in Mozilla thunderbird client version 115.12.0 in Windows 11 system. Have been receiving an error message frequently as below "Unable to write email to the mailbox. Make sure the file system allows you write Privileges, and you have enough disk space to copy the mailbox."

System has enough space and memory and please advise.

Otázku položil(a) edpmadurai edpmadurai Pred 6 dňami

Annoying glitch in the main email window

The newest incoming email is hidden behind the tool bar at the top of the main mail window. I have to scroll UP to see it. My apologies in advance. I am not tech-savvy. T… (ďalšie informácie)

The newest incoming email is hidden behind the tool bar at the top of the main mail window. I have to scroll UP to see it. My apologies in advance. I am not tech-savvy. Thank you, A Really Old Fa*t

Otázku položil(a) JB Pred 6 dňami