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When I launch Firefox 4.0.1 I get an error message that says "We noticed your may have signed inor signed out in another window. Click Ok to reload your page." I have to sign in with my username and password. Richard

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  • Last reply by MULTIZ321

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When I launch Firefox 4.0.1 I get an error message that says "We noticed your may have signed inor signed out in another window. Click Ok to reload your page." I deleted Firefox and reloaded it - did not solve the problem. This started occurring after I downloaded Windows Service Pack 2. I have Vista 7 OS. So every time I close and relaunch Firefox, I have to sign in with my username and password. Very very, annoying. If I can't get this corrected, I have to start using another Browser. Thanks for your help. Richard

When I launch Firefox 4.0.1 I get an error message that says "We noticed your may have signed inor signed out in another window. Click Ok to reload your page." I deleted Firefox and reloaded it - did not solve the problem. This started occurring after I downloaded Windows Service Pack 2. I have Vista 7 OS. So every time I close and relaunch Firefox, I have to sign in with my username and password. Very very, annoying. If I can't get this corrected, I have to start using another Browser. Thanks for your help. Richard

All Replies (8)

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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove the Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
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Thanks for your reply.

I did both - however it didn't solve the problem.

Richard

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Try to clear the "Active Logins" via Delete browsing, search and download history on Firefox (Shift + Ctrl + Delete)

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Hi,

Refresh my memory - where do I find "Active Logins" ?

Thanks

Richard

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You can find it in Firefox > History > Clear Recent History or in Tools > Clear Recent History if the menu bar is visible (press F10).

See also https://support.mozilla.com/kb/Clear+Recent+History

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Ok. Cleared the "Active Logins" too. Cleared everything.

Relaunched Firefox. Problem still persists. Had same error message and had to sign in again to get to my homepage.

Very annoying.

I do appreciate your help.

Richard

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It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.

Delete the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.

If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
Deleting sessionstore.js will cause App Tabs and Tab Groups to get lost, so you will have to create them again (make a note).

See:

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Deleted sessionstore and sessionstore.bak or at least I thought I did.

When I re-opened Firefox - the same sign-in problem was there.

When I looked under Help>Troubleshooting Information>Profile Directory sessionstore.js and sessionstore.bak had returned to the list of files.

Also, I didn't see http://kb.mozillazine.org/Profile_folder_-_Firefox

Richard