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Unknown account when signing in to Firefox sync..

  • 7 replies
  • 1 has this problem
  • 32 views
  • Last reply by Dominique

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I can sign into firefox sync on android but firefox on windows fails to sign in, it says unknown account.

I am using the sign in to sync button in firefox itself..

I didn't had this issue before..so this is something new to me...

I can sign into firefox sync on android but firefox on windows fails to sign in, it says unknown account. I am using the sign in to sync button in firefox itself.. I didn't had this issue before..so this is something new to me...
Attached screenshots

Chosen solution

Hey it's fixed! I reinstalled firefox and then refresh it

Reinstall alone didn't work, but refreshed after that and now sync is working again..

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All Replies (7)

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Can you try signing in on the web portal here https://accounts.firefox.com/signin to see if the account is correctly registered?

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Gary Gadget said

Can you try signing in on the web portal here https://accounts.firefox.com/signin to see if the account is correctly registered?

oh yeah that worked! so is it a bug in the firefox sync button?

EDIT: sorry for late reply :(

Modified by Dominique

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see? it works if I follow the link you gave me

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but still this doesn't work

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This is weird but where did you download your firefox install from? Try and reinstall it from here https://www.mozilla.org/firefox/new/?utm_source=support.mozilla.org&utm_medium=referral&utm_campaign=non-fx-button&utm_content=body-download-button

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I downloaded firefox from firefox ..of course..

Why would I download it somewhere else?

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Chosen Solution

Hey it's fixed! I reinstalled firefox and then refresh it

Reinstall alone didn't work, but refreshed after that and now sync is working again..