Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Can't see any emails after upgraded to 115.

  • 3 ответа
  • 0 имеют эту проблему
  • 1 просмотр
  • Последний ответ от tacocat

tacocat
tacocat
more options

My Thunderbird was upgraded to 115 automatically, and now I can't see any emails (old and new). Just a blank page. I don't have a backup. How can I resolve this issue? Tried the troubleshooting mode, but didn't help. I've been using TB since 2006, and have thousands of emails in my profile, so can't just create a new profile.

My Thunderbird was upgraded to 115 automatically, and now I can't see any emails (old and new). Just a blank page. I don't have a backup. How can I resolve this issue? Tried the troubleshooting mode, but didn't help. I've been using TB since 2006, and have thousands of emails in my profile, so can't just create a new profile.
Приложенные скриншоты

Выбранное решение

Thank you, christ1. As suggested, I changed the theme several times, and restarted Thunderbird as well as the OS multiple times, but those did not solve the issue.

I found one of my accounts showed the garble folder name (username was omitted from the screenshot). I removed that account, restarted Thunderbird, and I could see the folders and emails in the email pane, so it seems that this account caused the issue. I took a profile backup before doing this, and I could reproduce the issue by just restoring the profile. Confirmed that removing the account fixed the problem after TB was restarted.

Прочитайте этот ответ в контексте 👍 0

Все ответы (3)

tacocat
tacocat Задавший вопрос
more options

The versions is 115.6.1 (64-bit) on Windows 11.

The error console shows the following error:

Uncaught (in promise) NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.server]

This seems to be the same issue reported in Bug 1869685.

https://bugzilla.mozilla.org/show_bug.cgi?id=1869685

Полезно?

christ1
christ1
  • Top 25 Contributor
more options

See if this helps. https://support.mozilla.org/en-US/questions/1418550

Полезно?

tacocat
tacocat Задавший вопрос
more options

Выбранное решение

Thank you, christ1. As suggested, I changed the theme several times, and restarted Thunderbird as well as the OS multiple times, but those did not solve the issue.

I found one of my accounts showed the garble folder name (username was omitted from the screenshot). I removed that account, restarted Thunderbird, and I could see the folders and emails in the email pane, so it seems that this account caused the issue. I took a profile backup before doing this, and I could reproduce the issue by just restoring the profile. Confirmed that removing the account fixed the problem after TB was restarted.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.