Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Emails disappeared

  • 3 ответа
  • 1 имеет эту проблему
  • 19 просмотров
  • Последний ответ от James

more options

My AVG virus scanner quarantined prefs.js finding "VBS:gamaredon". I suspect a false positive. I told AVG to restore prefs.js but when it did, all my email was gone. I went to the profile directory and all the email files are there, but I don't know how to restore the emails.

My AVG virus scanner quarantined prefs.js finding "VBS:gamaredon". I suspect a false positive. I told AVG to restore prefs.js but when it did, all my email was gone. I went to the profile directory and all the email files are there, but I don't know how to restore the emails.

Выбранное решение

I solved the probem. AVG quarantined prefs.js several times. I restored the first version that AVG quarantined and everything came back. It appears that when AVG quarantined the file, Thunderbird created a blank prefs.js ... which AVG continued to quarantine each new instance. The cycle stopped when I added the exception in AVG (but restored a blank prefs.js).

Прочитайте этот ответ в контексте 👍 1

Все ответы (3)

more options

Did it restore to your profile, i.e., c:\users\(yourID)\appdata\roaming\thunderbird\profiles\xxxxxx.default? If so, then start TB, if the account wizard prompts to create new profile, just click the Home tab in upper left, right-click and tick the Menu Bar option. Then, click Help>more troubleshooting information. Then scroll down to Profiles and click About:Profiles. then, click 'create profile'. Next, FIRST, create a name and the click to browse and select your profile and then click finish.

more options

Выбранное решение

I solved the probem. AVG quarantined prefs.js several times. I restored the first version that AVG quarantined and everything came back. It appears that when AVG quarantined the file, Thunderbird created a blank prefs.js ... which AVG continued to quarantine each new instance. The cycle stopped when I added the exception in AVG (but restored a blank prefs.js).

more options

AVG/Avast said they fixed it a couple days ago so perhaps there is definitions updates in AVG.

It was indeed a False Positive as they confirmed both on forum and their twitter.