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VPN app purchase

  • 3 respostas
  • 2 têm este problema
  • 11 visualizações
  • Última resposta por Kiki

aspidistra
aspidistra
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Greetings: I purchased your VPN app less than an hour ago by mistake, not understanding it does not work on my Win7. I tried cancelling payment at PayPal but was told this must be done by Firefox. Can I please cancel this payment since your app is useless to me. Thanx.

Greetings: I purchased your VPN app less than an hour ago by mistake, not understanding it does not work on my Win7. I tried cancelling payment at PayPal but was told this must be done by Firefox. Can I please cancel this payment since your app is useless to me. Thanx.

Todas as respostas (3)

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Moderator
  • Administrador
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Hi aspidistra,

Please file a support ticket from here.

cabinman83
cabinman83
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Same issue here. I actually did the purchase via firefox browser on my Win7 machine but then there's no download for Win7. I suggest changing the splash screen wording to say "Not Available for Win8 and prior"

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Moderator
  • Administrador
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Hi cabinman83,

I apologize for the miscommunication. If you see from our product landing page, we have indicated that the product only available for Windows 10 and 11. Please let us know if there's any other way we can make this clearer.

Since the issue from the OP is already addressed, I'm going to close this thread. If you have other questions, please file a new ticket. Thanks!