Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Reset password without losing data

onliner
onliner
more options

My pc died on me so I had to reset it. All my files are backed up in my Mega Cloud but unfortunately the password to the cloud is only saved in Firefox and I don't know it anymore. All my passwords are saved in the Cloud and the password to access the cloud is saved in Firefox... you see the problem. I need help to recover my Firefox password without losing the saved passwords. If anyone can help me out who to contact I would be very grateful.

My pc died on me so I had to reset it. All my files are backed up in my Mega Cloud but unfortunately the password to the cloud is only saved in Firefox and I don't know it anymore. All my passwords are saved in the Cloud and the password to access the cloud is saved in Firefox... you see the problem. I need help to recover my Firefox password without losing the saved passwords. If anyone can help me out who to contact I would be very grateful.

Todas as respostas (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

This was a Windows 10 Reset? That usually gives you choices about what to do with your data, such as, leave it in place, back it up, or dump it. The back it up option creates a temporary folder (saved for 28 days) under

C:\Windows.old

Can you find such a folder on your system?

If so:

Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then check here:

C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\

If you find recent data there, please pause and we can suggest how to resurrect your saved logins files.