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Forgeting password and losing access to email to get verification code

  • 1 resposta
  • 1 tem este problema
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  • Última resposta por Wesley Branton

trashbag
trashbag
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I use university email for Firefox account, it goes like @smth.com. Recently they switched to outlook, therefore the email domain changed to @edu.smth.com, but I am still able to login into services with the old one. However, I forgot the password. Now Firefox is sending emails with verification code to the old email domain, but I only have access to the new one, so the email doesn't show. Is there any way to verify my identity and change the password without access to correct email (I did not set up secondary email, my bad)?

I use university email for Firefox account, it goes like @smth.com. Recently they switched to outlook, therefore the email domain changed to @edu.smth.com, but I am still able to login into services with the old one. However, I forgot the password. Now Firefox is sending emails with verification code to the old email domain, but I only have access to the new one, so the email doesn't show. Is there any way to verify my identity and change the password without access to correct email (I did not set up secondary email, my bad)?

Todas as respostas (1)

Wesley Branton
Wesley Branton
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Unfortunately, you won't be able to recover this account without access to your original email address.