Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

bookmarks vanished. Unable to restore from backups. Uninstalled and reinstalled. Unable to import from IE or from html file exported from IE. What now?

  • 2 respostas
  • 7 têm este problema
  • 18 visualizações
  • Última resposta de ptargett

more options

My Bookmarks toolbar reports 'empty'. In my profile where previous dated bookmarks but would no restore from any. Unable to import from IE or from html file exported from IE. Appears to work - importing from IE reports import successful but still empty. Imports from html file completes without any error or other message but bookmarks still empty. Firefox uninstalled and 3.6 reinstalled but all as above.

My Bookmarks toolbar reports 'empty'. In my profile where previous dated bookmarks but would no restore from any. Unable to import from IE or from html file exported from IE. Appears to work - importing from IE reports import successful but still empty. Imports from html file completes without any error or other message but bookmarks still empty. Firefox uninstalled and 3.6 reinstalled but all as above.

Todas as respostas (2)

more options

Thank you. Renamed .sqlite files after shutting down firefox. Was then able to restore from backups. Prior to this, restore attempts failed with message "Unable to process file"