Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am unable to download firefox on my laptop why?

  • 1 reply
  • 11 have this problem
  • 4 views
  • Last reply by cor-el

mlb661
mlb661
more options

I have tried to download this to my laptop and it gets tot he last part of the download 99 percent then says unable to download so i retry. what is the problem. i have windows vista 64 bit and am unable to download flash player either. i have windows explorer 9 and wanted firefox

I have tried to download this to my laptop and it gets tot he last part of the download 99 percent then says unable to download so i retry. what is the problem. i have windows vista 64 bit and am unable to download flash player either. i have windows explorer 9 and wanted firefox

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.