The email address that I have used ever since email began has been [edited] @qis.net. Unfortunately, the inbox storage space on Quantum Internet Service (QIS) is only 1GB. I use Thunderbird for emails (recommended by QIS). The account with QIS is an IMAP account. Yesterday at 4:40pm my inbox became full even though I have moved a bunch of the emails with larger attachments to offline folders within Thunderbird. That's when the nightmare started. No incoming emails can get delivered at this time. Have been in contact with QIS (I personally know everyone there including the owners. They're good people) It seems that we do not have a way to get into the inbox and remove files from their server (s). After working all night trying to sole this mess, I have set up a new email address to maintain a form of communications on a major engineering project. The new email address for me should be changed to : [edited] @gmail.com Please make this change at Firefox. When I try to login on Firefox, it sends a code to the old, non-usable email address. Since the inbox at QIS is full, I can't read it to get the code to respond. If the code can be sent SMS to my cell phone, that would be fine. [removed phone# from public support forum] is the number to use. I hope all this makes some sense at your end. I am not a guru with this stuff and a very dear friend of mine who was an "IT guru", as I called him, has passed away about 1 year ago. I appreciate any help you give. Richard Slechter