Solve tmobile and PGE account login problems in Firefox
Unable to login in to accounts PGE & Tmobile :
T Mobile: I am being refused and going into login loop even with resetting password. T Mobile is not working in any browser and have escalated ticket with company...this has been 3 months and many attempts to resolve issue. Many hours with company.
PGE: not getting a clear clean site login as I can see an account # but not my dashboard and still tells me to login in. PGE only not working in Firefox and Explorer got it to work in Chrome .
BUT PREFER Firefox!!
my firefox info : 54.0.1 (32 bit) funnelcake jul 2012 mozilla14-1.0
Tutte le risposte (1)
This issue can be caused by corrupted cookies or cookies that are blocked.
- check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"
- https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords
Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Clear the cache":
- Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"
"Remove the cookies" from websites that cause problems.
- Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"
If clearing cookies didn't help then It is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.
- rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder - http://kb.mozillazine.org/Profile_folder_-_Firefox