Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

Invalid Hex String:Null Error When Using Recovery Key

  • 2 odgovora
  • 0 ima ovaj problem
  • 11 prikaza
  • Posljednji odgovor od James

Cloud Mobile
Cloud Mobile
more options

Hi, I'm trying to recover my FF account using the recovery key. I used Google Authenticator for 2FA, reset the phone, found out GA doesn't back 2FA accounts up remotely. That was a few years ago; I gave up and went back to Chrome. Trying again to regain access to my FF account now, if possible. I don't have the backup codes, but I do have the 32 character recovery code, but I'm getting this error (screenshot) trying to use it. I tried the key with spaces (8 4-character blocks) and without, got the error both times. What am I doing wrong here?

Hi, I'm trying to recover my FF account using the recovery key. I used Google Authenticator for 2FA, reset the phone, found out GA doesn't back 2FA accounts up remotely. That was a few years ago; I gave up and went back to Chrome. Trying again to regain access to my FF account now, if possible. I don't have the backup codes, but I do have the 32 character recovery code, but I'm getting this error (screenshot) trying to use it. I tried the key with spaces (8 4-character blocks) and without, got the error both times. What am I doing wrong here?
Priložene slike ekrana

Svi odgovori (2)

Dropa
Dropa
more options

If your 2A fails and email reset code don't work that account is a lost account at this point. There's nothing forum users here can help to recover account or codes.

James
James
  • Moderator
  • Top 10 Contributor
more options

https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

Note if you reset password it will delete what you have synced.