Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Firefox crashes

  • 1 antwurd
  • 3 hawwe dit probleem
  • 3 werjeftes
  • Lêste antwurd fan knorretje

e_holmes
e_holmes
more options

firefox crashes on startup, even when I try to open in safe mode. I tried uninstalling and re-downloading, but the same problem persisted. The only thing that I noticed was that upon re-downloading, it said that firefox was incompatible with java and I have recently installed a new version.

firefox crashes on startup, even when I try to open in safe mode. I tried uninstalling and re-downloading, but the same problem persisted. The only thing that I noticed was that upon re-downloading, it said that firefox was incompatible with java and I have recently installed a new version.

Alle antwurden (1)

knorretje
knorretje
more options

Hello e_holmes,
Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-cc1d6e7d-8f7d-49a1-997a-120e22111106
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.