Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

problems with hotmail

  • 3 antwurd
  • 11 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan cor-el

more options

When accessing hotmail and while trying to compose an email, I find that I cannot attach documents to the email. The buttons that appear in hotmail for attachment, office, photos, etc. appear on the screen but are non-functional.

When accessing hotmail and while trying to compose an email, I find that I cannot attach documents to the email. The buttons that appear in hotmail for attachment, office, photos, etc. appear on the screen but are non-functional.

Alle antwurden (3)

more options

Your user agent is corrupted:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.0.6, Ant.com Toolbar 1.3 ( .NET CLR 3.5.30729; .NET4.0C)

You have or had an extension installed (Ant.com Toolbar) that has changed the user agent to Firefox/3.0.6.

You can see the Firefox version at the top and the user agent at bottom of the "Help > About" window (Mac: Firefox > About Mozilla Firefox).
You check (compare) what websites see: http://whatsmyuseragent.com/ - Whats My User Agent?

You can check the general.useragent prefs on the about:config page.
You can open the about:config page via the location bar, just like you open a website.
Filter: general.useragent
If general.useragent prefs are bold (user set) then you can right-click that pref and choose Reset.

See Web sites or add-ons incorrectly report incompatible browser and Find what version of Firefox you are using

more options

Can someone advise an easy way to fix this? I am having the same problem, but I am very novice at some parts of the computer, this being one of them, so I am not sure where the config page is. Thanks.

more options

Do you have a corrupted user agent?

Help > Troubleshooting Information


See: