Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I have ver. 3.6.3 which perpetually reports it is trying to down load update to 3.6.6 but reports that the appropriate license is missing? Solution?

  • 1 antwurd
  • 0 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan rjohnson19

AnonymousUser
AnonymousUser
more options

I have ver. 3.6.3 which constantly reports that it is attempting to download ver. 3.6.6 but that the appropriate license can't be found.

This happened

Every time Firefox opened

== whenever 3.6.6 became available

I have ver. 3.6.3 which constantly reports that it is attempting to download ver. 3.6.6 but that the appropriate license can't be found. == This happened == Every time Firefox opened == whenever 3.6.6 became available

Alle antwurden (1)

rjohnson19
rjohnson19
more options

john, the message about a license indicates a corrupt or failed software update. This will fix it:

After closing Firefox, Remove the files in the updates and updates\0 folder: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates C:\Program Files\Mozilla Firefox\updates\ or C:\Program Files (x86)\Mozilla Firefox\updates\

(Replacing <user> with your Windows user name.)

If that doesn't work, try downloading the Firefox installer from http://www.getfirefox.com and running it, after exiting Firefox. Your settings won't be lost with this upgrade install.

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)