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Can't log in to my bank account

  • 5 antwurd
  • 0 hawwe dit probleem
  • 10 werjeftes
  • Lêste antwurd fan lemoi50

lemoi50
lemoi50
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I can load their main page but I cannot log in. I get the error I have attached. Finally, I had to log in from Safari after a lot of hassle and help from a customer service rep. What happened? I have been logging in here for years from Firefox. I am not having this issue with any other site.

I can load their main page but I cannot log in. I get the error I have attached. Finally, I had to log in from Safari after a lot of hassle and help from a customer service rep. What happened? I have been logging in here for years from Firefox. I am not having this issue with any other site.
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Keazen oplossing

Did you try with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

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Alle antwurden (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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When logging into your bank, a full browser screenshot would be more helpful. Be sure to block any personal info. What bank? Maybe someone here uses the same bank.

lemoi50
lemoi50 Fraacheigener
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Here's the bank's main page, and here is the screen I get when I try to log in. The bank says there are no issue. I can log in with Safari but not Firefox. I've been logging in with Firefox for nine years.

lemoi50
lemoi50 Fraacheigener
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Here's the FULL browser screen (with address bar) for the attempt.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Keazen oplossing

Did you try with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

lemoi50
lemoi50 Fraacheigener
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Thank you so much! Refreshing Firefox in Safe Mode fixed the issue! Hurray, jonzn4SUSE! ~Laura