Yahoo Mail login fails
For about a month I'm unable to log into my Yahoo Mail account from Firefox on my Mac. All the proper screens appear and I fill them in, but when I hit "login" Firefox hangs. I see the circle thingy rotating indefinitely.
I know this is a Firefox issue because I can access my mail from another browser (e.g. Safari). I think it also relates specifically to Macs because I've never had this issue on my PC.
Firefox is the latest version (78.2.0esr (64-bit)). The Mac is a Mac Pro Mid-2012 running Yosemite 10.10.5.
Thank you!
Keazen oplossing
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Dit antwurd yn kontekst lêze 👍 0Alle antwurden (4)
Keazen oplossing
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" for websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
Fred McD's suggestion solved the problem. Except all I had to do was start Firefox in safe mode. I didn't make any changes, but after I closed safe mode and restarted Firefox the problem was no longer there. Thanks, Fred, I didn't even know Firefox had a safe mode.
It could have been a corrupt file that was overwritten.
Glad to help. Safe Surfing.