Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem: Recurrent sync failures on Firefox 63.0.3 Stable on Dell Inspiron 7558 (November 24, 2018)

more options

Since I can't attach the .txt file from the About Sync add-on from Mark Hammond or copy and paste it into here since it's over 10,000 characters, I'll just share troubleshooting information. Please tell me if there's anything I can do as far as correcting my recurrent issues with Firefox Sync are concerned, even after I reset my PC and reinstalled Windows.

Since I can't attach the .txt file from the About Sync add-on from Mark Hammond or copy and paste it into here since it's over 10,000 characters, I'll just share troubleshooting information. Please tell me if there's anything I can do as far as correcting my recurrent issues with Firefox Sync are concerned, even after I reset my PC and reinstalled Windows.

All Replies (1)

more options

I've created a Google account for the sole purpose of what I do on Mozilla's side of things. Follow this link to Google Docs and look at my most recent sync log with the error I wanted to attach on here:

https://docs.google.com/document/d/1KcvXKHelkcCOddVeqMLwD-JvaDyl9I8z-ek4XmD9DbA/edit?usp=sharing